Director Clinical Operations

montefiore; New York (NY); On-site; USD 129,000 - 161,000; Full time

Job summary

Montefiore Medical Center in Bronx, NY seeks a Director of Clinical Operations for the OB/GYN department. The DCO leads NPs and CNMs, oversees nursing services, and anchors operations to patient access, experience, quality and staff wellness.

Responsibilities include designing standardized workflows across sites, managing NP/CNM panels, monitoring patient experience data, ensuring regulatory compliance, and advancing signature programs like Pregnancy Home Initiative.

Qualifications

• Bachelor's degree in Nursing required; Master's degree in Nursing preferred.
• 7-9 years clinical experience in OB/GYN required.
• 4-6 years leadership experience preferred.
• New York State License as a Registered Nurse required.
• BLS required.

Responsibilities

• Lead the design, implementation, and governance of standardized clinical and administrative workflows across OB/GYN sites.
• Oversee end-to-end panel management for NPs and CNMs, ensuring appropriate panel size and balanced caseloads.
• Monitor patient experience data to drive sustained improvements in satisfaction scores.
• Ensure care coordination across prenatal to postpartum and gynecologic care continuum.
• Serve as the operational lead for regulatory, accreditation, and certification activities.
• Create recognition, career development, and retention programs for staff.
• Drive signature programs like Pregnancy Home Initiative and expand new service lines.
• Define and report KPIs aligned to six pillars: quality, access, productivity, experience, and financial performance.
• Recruit, onboard, and retain high-performing NPs, CNMs, and nursing leaders; develop nursing staff.

Skills

Leadership

Operational management

Data-driven decisions

Staff development

Education

BSN in Nursing

MSN preferred

New York State RN License

BLS Certification

OBGYN clinical experience

Leadership experience

Job description

City/State: Bronx, New York

Grant Funded: No

OBGYN - Finance Work Shift: Day

Work Days: MON-FRI

Scheduled Hours: 8:30 AM-5 PM

Scheduled Daily Hours: 7.5 HOURS

Pay Range: $128,800.00-$161,000.00

The Director of Clinical Operations is the operational steward of the Department of Obstetrics & Gynecology's six strategic pillars. Every priority, initiative, and accountability within this role is anchored to Patient Access, Patient Experience, Quality & Safety, Operational Excellence, and Staff & Provider wellness.

The Director of Clinical Operations (DCO) is a senior clinical and administrative leader responsible for the comprehensive operational oversight of the Department of Obstetrics & Gynecology at Montefiore Health System. The DCO provides direct leadership to all Nurse Practitioners (NPs), Certified Nurse Midwives (CNMs), and exercises operational authority over all nursing support services through the direct management of the Assistant Director of Nursing including RN's, LPNs and PCT's. Working in close partnership with the Division Directors, CDA's and Director of Finance & Operations, the DCO drives a high-performing, patient-centered care environment rooted in clinical excellence, data-informed decision-making, and continuous improvement. This leader champions the expansion and sustainability of signature programs - including the Pregnancy Home Initiative - and ensures the department maintains the highest standards of regulatory compliance, accreditation, and certification, including The Joint Commission and all specialty-specific quality designations

Job Responsibilities

• Lead the design, implementation, and governance of standardized clinical and administrative workflows across all OB/GYN practice sites and care settings
• Oversee end-to-end panel management for all NPs and CNMs, ensuring appropriate panel size, patient attribution, and balanced caseloads that maximize access while protecting care quality and provider sustainability
• Monitor and act upon patient experience data (Press Ganey, CAHPS, and internal surveys) to drive sustained improvement in satisfaction scores
• Ensure care coordination workflows are seamless across the prenatal-to-postpartum and gynecologic care continuum, minimizing fragmentation and communication gaps
• Serve as the departmental operational leader for all regulatory, accreditation, and certification activities
• Create structured recognition, career development, and retention programs that reinforce a sense of purpose and belonging for all departmental staff
• Serve as the operational lead for the Pregnancy Home Initiative and other signature departmental programs - driving program fidelity, expansion, outcome measurement, and sustainability
• Identify opportunities to develop and launch new service lines, care models, and programs in collaboration with physician and APP leadership that address unmet patient needs and advance Montefiore's OB/GYN
• Define, track, and report a comprehensive set of departmental KPIs aligned to the six strategic pillars, including clinical quality, access, productivity, experience, and financial performance
• Recruit, onboard, and retain high-performing NPs, CNMs, and nursing leaders; build a diverse, mission aligned workforce
• Lead, coach, and develop the Assistant Director of Nursing to ensure strong operational oversight of nursing support staff across all sites

Education

• Bachelors degree in Nursing Required; Masters degree in Nursing preferred
• 7-9 years clinical experience in OBGYN Required
• 4-6 years leadership experience preferred
• New York State License as a Registered Nurse Required
• BLS Required

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.