Assistant Director of Operations, OBGYN

3000 Montefiore Medical Center; New York (NY); On-site; USD 104,000 - 130,000; Full time

Job summary

Montefiore Medical Center in Bronx, NY seeks an Assistant Director of Operations to lead the Professional Services Central Billing Office. You will manage AR teams, provide analytical support to senior leadership, and analyze open receivables and payer denials.

The role drives standardization, process improvements, and operational excellence across OB/GYN practice sites. The ideal candidate brings 4-6 years of healthcare operations leadership, a healthcare admin degree, and a masters.

Qualifications

• Bachelor's degree in healthcare administration, business, or a related field.
• Master's degree is preferred for senior operations leadership roles.
• 4-6 years of progressive healthcare operations experience with supervisory responsibilities.

Responsibilities

• Direct the operations of the central billing office with focus on AR management.
• Lead AR performance metrics: net collection rate, total revenue, rejection rate.
• Develop processes to streamline AR follow-up and insurance verification.
• Document and oversee SOPs; audit compliance and reduce billing errors.
• Provide KPIs and dashboards to monitor site performance and quality.

Skills

Healthcare operations

Leadership

Strategic planning

Education

Bachelor's degree in healthcare administration

Master's degree

Job description

City/State: Bronx, New York Grant Funded: No Department: OBGYN - Department Admin Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $104,000.00-$130,000.00

Job Summary

The Assistant Director of Operations will lead and direct the operations of the Professional Services Central Billing Office (CBO). The successful candidate will be responsible for the direct management of the Accounts Receivables (A/R) management teams including operations managers and accounting clerks. He/she will provide analytical support to senior leadership and provide analysis of open receivables and payer denials.

Job Responsibilities

Direct the operations of the central business office of Professional Services with primary focus on accounts receivable management.

• Net collection rate
• Total Revenue
• Rejection Rate
• Improvement business processes
• Performance versus budget

Develop new processes to streamline and automate AR follow up and insurance verification.

• Reduce DIAR
• Increase collections
• Improve collection rate

Document and oversee implementation of written operating procedures for the department.

• Provide information regarding proper AR follow up standards
• Ensure billing system is utilized by staff to the fullest
• Audit compliance with policies
• Decrease number of edits and rejections
• Increased collections

Department Duties

• Practice Operations & Standardization
• Provide operational oversight across all OB/GYN practice sites, ensuring consistent application of policies, workflows, and service standards.
• Lead the development, implementation, and ongoing refinement of standardized clinical and administrative workflows across the department.
• Conduct regular site visits and operational assessments to identify gaps, implement improvements, and share best practices.
• Establish and maintain a department-wide operations playbook and standard operating procedures (SOPs).
• Staffing, Workforce Planning & Culture
• Partner with HR and department leadership to assess staffing needs across all sites and ensure appropriate right-sizing in alignment with volume and operational demands.
• Lead recruitment, onboarding, training, and performance management of administrative and clinical support staff.
• Performance Management & Quality Improvement
• Establish operational KPIs and dashboards to monitor site performance across access, efficiency, quality, and patient experience metrics.
• Lead root cause analyses and implement corrective action plans in response to operational deficiencies or adverse trends.
• Strategic Leadership & Collaboration
• Serve as an operational thought partner to the Director of Finance & Operations and departmental leadership.
• Manage relationships with key institutional partners including Facilities, IT, HR, Compliance, and Patient Experience.
• Support department growth initiatives including new site development, service line expansion, and program launches.
• Financial & Resource Stewardship
• Partner with the Director of Finance & Operations on budget development and management for operational cost centers.
• Identify and implement cost-saving and efficiency opportunities without compromising quality or staff/patient experience.

Qualifications

• Bachelor's degree in healthcare administration, Business Administration, Public Health, or a related field
• Masters degree
• 4-6 years of progressive healthcare operations experience, with at least 3 years in a supervisory or leadership capacity
• 1-3 years experience in an academic medical center or large health system highly preferred
• Background in OB/GYN, Women's health, or a related field

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore’s state‑of‑the‑art facilities include the internationally‑recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives. Automated Employment Decision Tools Notice (AEDT)