Director of Client Success & Growth

Logoslabs; San Francisco (CA); Remote; USD 140,000 - 190,000; Full time

Job summary

EnableComp is seeking a Director, Client Success to lead strategic client relationships, drive retention and expand revenue across healthcare accounts. You will partner with EnableComp operations and sales leaders to translate client needs into actionable plans that demonstrate ROI and value.

Responsibilities include overseeing client lifecycle activities, coordinating cross‑functional teams, generating Monthly/Quarterly reports, and pursuing cross‑sell opportunities.

Qualifications

• Bachelor’s Degree in Business, Sales/Marketing or other related field of study.
• 7–10 years demonstrated experience in account management in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Experience with claims billing and IT/EDI systems preferred.
• Experience with CRM software (e.g. Salesforce.com).
• Must have strong computer proficiency and use of MS Office.

Responsibilities

• Participate in entirety of Client Lifecycle: Sales process, Implementations, Project Go Lives, Business Reviews, and identify additional Cross Sell opportunities.
• Oversee Client Success activities for designated clients.
• Communicate and coordinate with leadership to ensure duties are executed professionally and timely.
• Act as an ambassador for a fast-paced, detail-oriented team delivering excellent service to clients.
• Manage KPI metrics including customer surveys, scoring and client retention goals.
• Review client performance goals and meet regularly to review status and ROI across product lines.
• Generate monthly and quarterly reporting packages and deliver to clients.
• Collaborate with internal teams to maximize current and future revenue.
• Work with IT and Product Support on file corrections and automation.
• Schedule and attend regular meetings with clients to discuss status and reports.
• Develop agendas and meeting materials and produce summaries.
• Assist Implementation with rollouts and post-implementation deliverables.
• Manage client obligations and maintain high satisfaction at all levels.
• Participate in internal client account review meetings.

Skills

Account management

CRM software

Communication skills

Leadership

Healthcare IT

Vendor relations

Education

Bachelor’s Degree in Business/related field

Tools

Salesforce

MS Office (Word/Excel/Outlook)

Job description

EnableComp is seeking a Director, Client Success to lead strategic client relationships, drive retention and expand revenue across healthcare accounts. You will partner with EnableComp operations and sales leaders to translate client needs into actionable plans that demonstrate ROI and value.

Responsibilities include overseeing client lifecycle activities, coordinating cross‑functional teams, generating Monthly/Quarterly reports, and pursuing cross‑sell opportunities.