Strategic Client Success Director, Healthcare RCM
EnableComp LLC
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Job summary
EnableComp LLC in Franklin, TN is seeking a Director of Client Success who will manage and grow strategic client relationships across healthcare organizations. You will translate client needs into actionable plans, partner with operations and sales, and drive satisfaction and retention through proactive communication.
You will oversee a full client lifecycle from onboarding to quarterly business reviews, develop value propositions, and lead reporting on KPI metrics, ensuring EnableComp delivers
Qualifications
- Bachelor's degree or higher in business, sales/marketing or related field.
- 7–10 years in account management in healthcare tech is required.
- Experience with claims billing and IT/EDI systems preferred.
- CRM experience, especially Salesforce.com.
Responsibilities
- Manage and grow client relationships through partnerships with EnableComp operations and sales.
- Lead client lifecycle activities: sales, implementation, go-lives and business reviews.
- Generate monthly and quarterly client reporting with KPI metrics and ROI.
- Collaborate with internal teams to maximize revenue and cross-sell opportunities.
- Coordinate with IT and Product Support on file corrections and automation.
- Maintain high customer satisfaction and address issues proactively.
Skills
Education
Tools
Job description
EnableComp LLC in Franklin, TN is seeking a Director of Client Success who will manage and grow strategic client relationships across healthcare organizations. You will translate client needs into actionable plans, partner with operations and sales, and drive satisfaction and retention through proactive communication.
You will oversee a full client lifecycle from onboarding to quarterly business reviews, develop value propositions, and lead reporting on KPI metrics, ensuring EnableComp delivers
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