Director, Client Operations

Omnicom Media; New York (NY); Hybrid; USD 150,000 - 160,000; Full time

Job summary

Omnicom Media in the United States seeks a Director, Client Operations to lead client reporting, reconciliation, payment support, and operational services, partnering with the SVP, Business Operations to set priorities and drive scalable solutions.

This role spans Client Strategy, Investment, Operations, and Client Finance, promoting cross-functional alignment and governance while building a high-performing team that delivers accurate, timely results.

Responsibilities

• Partner with SVP, Business Operations to define and execute strategic priorities of the Client Operations function.
• Lead and develop the Client Operations team with clear priorities, goals, and performance expectations.
• Oversee delivery of client savings reporting, reconciliation, payment support, and other operational services.
• Build partnerships to improve cross-functional collaboration and execution.
• Identify operational risks, resolve issues, and drive alignment across stakeholders.
• Develop scalable processes, governance, and performance metrics to improve effectiveness.
• Champion continuous improvement initiatives including process optimization and automation.
• Monitor workload and priorities to ensure timely delivery of commitments.
• Provide leadership on strategic initiatives and organizational change to enhance operations.

Job description

Position Summary The Director, Client Operations provides strategic and operational leadership for the Client Operations function, ensuring the successful delivery of client reporting, reconciliation, payment support, and operational services. This role partners closely with the SVP, Business Operations to establish priorities, drive operational excellence, and develop scalable solutions that support evolving business needs.

Agency Omnicom Media

Job Function Media

Job Subfunction Trading and Investment

Job Description Position Summary The Director, Client Operations provides strategic and operational leadership for the Client Operations function, ensuring the successful delivery of client reporting, reconciliation, payment support, and operational services. This role partners closely with the SVP, Business Operations to establish priorities, drive operational excellence, and develop scalable solutions that support evolving business needs. Working across Client Strategy, Investment, Operations, Client Finance, and agency leadership, the Director fosters cross-functional alignment, strengthens governance, and leads initiatives that improve efficiency, accuracy, and collaboration. The Director is responsible for building a high-performing organization that delivers consistent operational results while continuously enhancing processes and service delivery.

• Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.
• Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.
• Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.
• Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.
• Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
• Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.
• Champion continuous improvement initiatives, including process optimization, automation, and standardization.
• Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
• Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.

$150,000-$160,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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$150,000-$160,000