Director, Client Experience & Engagement Strategy

RGA; Chesterfield (MO); On-site; USD 89,000 - 135,000; Full time

Job summary

RGA seeks a strategic Client Experience leader to plan, manage, and lead client engagements across regions in coordination with business development and senior executives. You will own large projects and sponsorship opportunities, guiding cross-functional teams to deliver high-impact experiences aligned with the RGA purpose.

You will define audiences and objectives, drive engagement roadmaps, enable global collaboration, and lead internal communications and ROI reporting.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field, or equivalent experience required
• 5+ Years experience in marketing, including campaigns or experience planning required
• 2+ Years experience in the financial or professional services (B2B) required
• Ability to work nights and weekends and travel as needed required
• Intermediate skills in Microsoft Office and SharePoint required
• Familiar with Adobe Photoshop and Illustrator; digital engagement and event platforms and technologies required
• General Insurance/Reinsurance industry knowledge required
• Organized, detail-oriented, resourceful, and able to meet deadlines; ability to maintain and organize a variety of files, records and logs (both on- and off-line). required
• Ability to liaise with individuals across a wide variety of operational, function and technical disciplines including senior executives required
• Advanced oral and written communication skills demonstrating ability to share and impart knowledge required
• Ability to be creative: in writing, brainstorming and projects in general required
• Intermediate investigative, analytical and problem-solving skills required
• Ability to lead projects to fruition, proven project management skills, with the ability to handle multiple projects simultaneously required
• Intermediate negotiating and persuasion skills required
• Exhibit high energy and genuine enthusiasm for department activities required

Responsibilities

• Client Experience Strategy & Planning: In coordination with the greater Client Marketing strategy and business/regional strategies, This person will plan, manage, and lead client experience engagements in collaboration with cross functional teams, such as business development colleagues, and senior executives. This person will serve as the overall lead on large projects and initiatives for the client engagement team, such as industry sponsorship opportunities, business development communication and RGA promotional project planning.
• Impactful Experiences: Responsible for elevating engagements through unique and innovative experiences that support the RGA purpose and strategy. Responsible for developing engagement initiative experiential plan, engaging the support team, and managing the other resources needed for the execution of tasks, including key and timely communications, planning meetings, establishing clear objectives and roles, coordination with external parties, as applicable, as well as timeline and deadline management. Identify most effective internal and external resourcing options for efficient execution.
• Audience and Objective Focused: Working with senior leaders and the business development team to clarify target audience and primary objectives for client engagement initiatives, and support strategy alignment with relevant cross functional teams. Lead engagement roadmap before, during, and post event, including leveraging most effective and efficient communication means for target audience such as event platform and/or app.
• Global Collaboration and Enablement: Support client experience collaboration and enablement across regional teams helping to identify and address shared challenges and opportunities, contributing to business guidelines and best practices, ensuring insight into regional events and experiences, and leveraging resources that enable efficiencies, experience consistency and an elevated client experience.
• Internal Communications and Reporting: Leads and manages all internal communications and coordination. Lead stakeholders and colleagues through planning, preparation, execution, and follow-up activities. Identify and communicate ROI efforts for colleagues through qualitative and quantitative reporting methods.
• Process Optimization: As part of client experience team, support team resource management and execution throughout the year. Contribute to evolution of best practices and compilation of most efficient and effective experiential resources to maximize efforts and evolve and elevate our client experience.
• Relationship Building: Act as a Client Experience liaison to the business teams and leadership, delivering on a variety of business and elevated client experience goals. Develops and maintains constructive, beneficial working relationships with internal and external clients. Continues to increase working knowledge of internal functions and activities as related to Client Marketing. Acts as an RGA industry-facing representative, building and maintaining relationships with vendors, partners, associations, and industry bodies.
• Act as on-site backup as needed.

Skills

Marketing experience

Executive liaison

Communication skills

Project management

Negotiation

Creativity

Travel readiness

Education

BA/BS in related field

Tools

Microsoft Office

SharePoint

Adobe Photoshop

Illustrator

Digital engagement platforms

Job description

RGA seeks a strategic Client Experience leader to plan, manage, and lead client engagements across regions in coordination with business development and senior executives. You will own large projects and sponsorship opportunities, guiding cross-functional teams to deliver high-impact experiences aligned with the RGA purpose.

You will define audiences and objectives, drive engagement roadmaps, enable global collaboration, and lead internal communications and ROI reporting.