Global Client Experience Director - Bonus & Equity Eligible

Reinsurance Group of America, Incorporated; Chesterfield (MO); On-site; USD 89,000 - 135,000; Full time

Job summary

Reinsurance Group of America, Incorporated is seeking an Associate Director of Client Experience to lead strategy, regional events, and business initiatives. You will partner with the Client Experience team and other CMS functions to drive collaboration and best practices across the organization.

The role emphasizes planning, execution, and ROI measurement for elevated client experiences, with on-site leadership and cross-functional coordination across global regions.

Qualifications

• Bachelor’s degree in a related field or equivalent experience required.
• 5+ years in marketing, including campaigns or planning.
• 2+ years in financial or professional services (B2B).
• Ability to work nights/weekends and travel as needed.
• Strong Microsoft Office, SharePoint, and Adobe tools proficiency.
• Knowledge of the Insurance/Reinsurance industry is preferred.
• Excellent written and verbal communication; project management capability.

Responsibilities

• Lead client experience strategy and planning with cross-functional teams.
• Develop engagement roadmaps for events and initiatives.
• Coordinate internal communications and report ROI with qualitative/quantitative methods.
• Collaborate with senior leaders to align audience objectives and outcomes.
• Support global collaboration and enablement across regional teams.

Skills

Project management

Communication skills

Cross-functional collaboration

Leadership

Education

Bachelor’s Degree in Arts/Sciences

Tools

Microsoft Office

SharePoint

Adobe Photoshop

Adobe Illustrator

Job description

Reinsurance Group of America, Incorporated is seeking an Associate Director of Client Experience to lead strategy, regional events, and business initiatives. You will partner with the Client Experience team and other CMS functions to drive collaboration and best practices across the organization.

The role emphasizes planning, execution, and ROI measurement for elevated client experiences, with on-site leadership and cross-functional coordination across global regions.