Director of Client Experience & Engagement

RGA Enterprise Services Company; Chesterfield (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

RGA seeks an Associate Director, Client Experience to lead client experience strategy and engagements, coordinating with cross-functional teams across the organization. You’ll drive industry sponsorships, business development communications, and experiential plans for events.

You will elevate engagements through innovative experiences aligned with RGA’s purpose and strategy, coordinating resources, timelines, and senior leadership expectations, while building strong client and partner

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) or equivalent experience required.
• 5+ years marketing experience, including campaigns or experience planning.
• 2+ years experience in financial or professional services (B2B).
• Ability to work nights and weekends and travel as needed.
• Intermediate skills in Microsoft Office and SharePoint.
• Familiar with Adobe Photoshop and Illustrator; digital engagement and event platforms and technologies.
• General Insurance/Reinsurance industry knowledge.
• Organized, detail-oriented and able to meet deadlines; capable of maintaining files and logs.
• Ability to liaise with senior executives and across diverse teams.
• Advanced oral and written communication skills; creative writing ability.

Responsibilities

• Lead client experience strategy planning and engagements with cross-functional teams.
• Serve as the overall lead on large projects and initiatives for the client engagement team.
• Develop experiential plans and manage resources for execution across internal and external parties.
• Clarify target audience and objectives with senior leaders and align strategy with cross-functional teams.
• Lead engagement roadmap before, during, and after events; optimize communication channels.
• Support collaboration across regional teams and share best practices and guidelines.
• Lead internal communications and ROI reporting through qualitative and quantitative methods.
• Contribute to process optimization and resource management throughout the year.
• Build and maintain relationships with internal/external clients, vendors, and industry bodies.

Skills

Marketing strategy

Project management

Event planning

Cross-functional collaboration

Stakeholder management

Communication

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

Adobe Photoshop

Illustrator

Digital event platforms

Job description

RGA seeks an Associate Director, Client Experience to lead client experience strategy and engagements, coordinating with cross-functional teams across the organization. You’ll drive industry sponsorships, business development communications, and experiential plans for events.

You will elevate engagements through innovative experiences aligned with RGA’s purpose and strategy, coordinating resources, timelines, and senior leadership expectations, while building strong client and partner