Director, Client Delivery - Vice President

icapitalnetwork; Des Moines (IA); On-site; USD 130,000 - 150,000; Full time

Job summary

iCapital is seeking a Client Delivery Vice President to lead the Annuities Platform team, delivering client implementations and ongoing delivery portfolios. This senior leader drives outcomes, client satisfaction, and operational discipline across engagements.

Responsibilities include owning end-to-end delivery, building teams of PMs and BAs, establishing governance, and partnering with Product, Sales, and Operations to enhance the client experience and portfolio profitability.

Qualifications

• Senior delivery leadership experience in SaaS/financial services or equivalent.
• Proven ability to deliver multi-client portfolios with clear outcomes.
• Strong executive presence and stakeholder communication.

Responsibilities

• Act as the senior delivery leader for assigned client portfolios.
• Own end-to-end delivery across concurrent implementations and portfolios.
• Lead and develop Project Managers, Business Analysts, and delivery resources.
• Establish governance, decision forums, escalation paths, and portfolio health reporting.
• Manage delivery trade-offs, scope, timelines, and client value.
• Identify risks, drive solutions, and protect client outcomes.

Skills

Executive presence

Delivery leadership

Portfolio management

Stakeholder management

Cross-functional collaboration

Program governance

Financial acumen

Team leadership

Risk and issue management

Process improvement

Tools

Jira

Kantata

Job description

About the Role

iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team. This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios. This individual serves as a senior client-facing leader accountable for delivery outcomes, client satisfaction, and operational discipline.

Responsibilities

• Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives.
• Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment.
• Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements.
• Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting.
• Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value.
• Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability.
• Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation.
• Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery.
• Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights.
• Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience.
• Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability.
• Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood.

Qualifications

• 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
• Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
• Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
• Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
• Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
• Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
• Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
• Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
• Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
• Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
• Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms

Benefits

The base salary range for this role is $130,000 to $150,000. iCapita