Director, Client Delivery - Vice President

iCapital; Des Moines (IA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Salary + equity

Annual performance bonus

Retirement plan

Dental insurance

Vision insurance

Telemedicine

Mental health counseling

Parental leave

Unlimited PTO

Job summary

iCapital is seeking a Client Delivery Vice President to lead the Annuities Platform team. You will own end-to-end delivery across multiple client implementations and portfolios, building trusted relationships with executives and ensuring delivery quality, scope, and risk management.

This senior leader will guide PMs and BAs, establish governance, and collaborate with Product, Sales, and Support to improve handoffs and client value while driving scalable, repeatable delivery model and strong

Qualifications

• 10+ years in client delivery or professional services in SaaS/finance tech.
• Proven success leading complex client implementations and portfolios.
• Executive presence with senior stakeholder management.
• Experience building governance, scope control, and delivery discipline.
• Ability to translate client needs into product insights with teams.
• Strong commercial judgment on delivery financials and margins.
• Experience with Jira or Kantata.

Responsibilities

• Lead senior delivery for assigned client portfolios and align to business objectives.
• Own end-to-end delivery across concurrent implementations including timelines and risks.
• Develop and coach teams of PMs, BAs, and delivery resources.
• Establish delivery governance, escalation, change control, scope management, and reporting.
• Collaborate with Product, Sales, Support to improve handoffs and client experience.
• Drive process improvements, metrics, and operating rhythms.
• Manage portfolio P&L and revenue impact.

Skills

Executive presence

Delivery leadership

Stakeholder management

Governance

Financial acumen

Tools

Jira

Kantata

Job description

About the Role

iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team. This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios. This individual serves as a senior client-facing leader accountable for delivery outcomes, client satisfaction, and operational discipline.

This role will lead delivery teams across multiple concurrent engagements, partnering closely with clients and internal stakeholders to ensure priorities are clear, risks are addressed early, and commitments are met. This leader will bring strong executive presence, sound judgment, and a structured approach to solving complex delivery challenges while continuously improving the processes, practices, and operating models that support scalable client delivery. This role requires a highly organized, detail-oriented leader who can build trusted client relationships, guide decision-making, and maintain accountability across teams while balancing client value, delivery quality, commercial impact, and long-term scalability.

Responsibilities

• Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives.
• Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment.
• Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements.
• Establish and maintain strong delivery governance, including clear decision‑making forums, escalation paths, change control, scope management, and portfolio health reporting.
• Guide clients and internal teams through delivery trade‑offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value.
• Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long‑term scalability.
• Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation.
• Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery.
• Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights.
• Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross‑functional dependencies, and strengthen the overall client experience.
• Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability.
• Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood.

Qualifications

• 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
• Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
• Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade‑offs
• Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
• Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
• Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
• Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
• Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
• Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
• Highly organized, detail‑oriented, and comfortable operating across multiple concurrent priorities in a fast‑paced environment
• Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms

Benefits

The base salary range for this role is $130,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Des Moines area.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

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