VP, Client Delivery & Portfolio Leadership

iCapital Network, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Performance bonus

401(k) match

Healthcare benefits

Job summary

iCapital Network, Inc. is seeking a Director, Client Delivery - Vice President to lead the Annuities Platform's client delivery portfolio. You will own end-to-end delivery, guide cross-functional teams, and ensure strategic alignment with client objectives while balancing scope, risk, and value.

The role combines executive leadership with hands-on governance to scale delivery practices and outcomes. The position requires a highly organized leader capable of building trusted relationships with

Qualifications

• 10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
• Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
• Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
• Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
• Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
• Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
• Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
• Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
• Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
• Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
• Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms

Responsibilities

• Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives
• Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment
• Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements
• Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting
• Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value
• Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability
• Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation
• Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery
• Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights
• Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience
• Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability
• Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood

Skills

Executive presence

Delivery leadership

Stakeholder management

Risk management

Financial acumen

Team leadership

Jira

Tools

Kantata

Jira

Job description

iCapital Network, Inc. is seeking a Director, Client Delivery - Vice President to lead the Annuities Platform's client delivery portfolio. You will own end-to-end delivery, guide cross-functional teams, and ensure strategic alignment with client objectives while balancing scope, risk, and value.

The role combines executive leadership with hands-on governance to scale delivery practices and outcomes. The position requires a highly organized leader capable of building trusted relationships with