Director, Client 360 & AI-Driven Tech Programs

JPMorganChase; Jersey City (NJ); Hybrid; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase in New Jersey is seeking a Principal Technical Program Manager for Infrastructure Platform - Enterprise Technology. You will lead complex, multi-functional technology programs impacting clients, employees, and stakeholders, translating business and technical objectives into actionable tasks while navigating ambiguity.

Responsibilities include developing strategic program plans, leveraging AI for planning and reporting, and driving continuous improvement with cross-functional teams.

Qualifications

• 7+ years of experience in technical program management in large organizations.
• Experience using enterprise-authorized AI capabilities for workflows with strong validation practices.
• Ability to review AI-assisted plans and data handling expectations.
• Advanced analytical reasoning and problem-solving to break down objectives.
• Proven ability to lead through change in high-pressure environments.
• Strong stakeholder management and relationship-building.

Responsibilities

• Develop and implement strategic technical program plans with cross-functional collaboration and oversee complex execution.
• Leverage enterprise AI capabilities to accelerate planning, risk synthesis, and executive-ready reporting.
• Foster strong relationships with stakeholders and define decision-making procedures.
• Identify process improvements and stay current with emerging technologies.
• Promote AI-assisted governance and ensure human review aligns with delivery standards.

Skills

Technical program management

AI capabilities in workplace

Stakeholder management

Analytical reasoning

Change leadership

Cross-functional collaboration

Job description

JPMorganChase in New Jersey is seeking a Principal Technical Program Manager for Infrastructure Platform - Enterprise Technology. You will lead complex, multi-functional technology programs impacting clients, employees, and stakeholders, translating business and technical objectives into actionable tasks while navigating ambiguity.

Responsibilities include developing strategic program plans, leveraging AI for planning and reporting, and driving continuous improvement with cross-functional teams.