Director, Client 360 Tooling & Automation

J.P. Morgan; New York (NY); On-site; USD 160,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Principal Technical Program Manager in Infrastructure Platform - Enterprise Technology to helm multi-faceted technology programs across global operations. You will translate business, technical, and operational objectives into actionable tasks while navigating ambiguity and driving change.

You will manage resources, budgets, and cross-functional teams, using advanced analytical reasoning and stakeholder influence to align with strategic goals and risk controls.

Qualifications

• 7+ years of experience leading complex technology programs in large organizations.
• Experience using enterprise-grade AI capabilities to support program workflows.
• Ability to validate AI-assisted plans and manage data sensitivity.

Responsibilities

• Develop and implement strategic technical program plans, aligning with goals and managing resources, budgets, timelines, and risks.
• Leverage enterprise AI tools to accelerate planning, risk synthesis, and executive reporting with proper validation.
• Build strong relationships with stakeholders, clients, and cross-functional teams to drive outcomes.
• Drive continuous improvement by identifying process optimization opportunities and adopting best practices.
• Promote AI-assisted governance with human review and alignment to delivery standards.

Skills

Technical program management

AI capabilities

Stakeholder management

Job description

JPMorgan Chase & Co. is seeking a Principal Technical Program Manager in Infrastructure Platform - Enterprise Technology to helm multi-faceted technology programs across global operations. You will translate business, technical, and operational objectives into actionable tasks while navigating ambiguity and driving change.

You will manage resources, budgets, and cross-functional teams, using advanced analytical reasoning and stakeholder influence to align with strategic goals and risk controls.