Director, Claims Operations — Remote, Automate & Scale

Assurant, Inc.; United States; Remote; USD 63,000 - 84,000; Full time

Job summary

Assurant, Inc. is seeking a Director to lead a growing claims operation across multiple lines, including travel, creditor and home warranty-related claims.

The role focuses on operational excellence, scalable process design, and frontline leadership development, with a mandate to drive automation and continuous improvement. The Director will shape the operating model, ensure high-quality adjudication, and partner with clients and vendors to deliver superior service.

Qualifications

• Minimum 5 years of claim administration leadership experience.
• Progressive experience in claims operations or related high-volume service environment.
• Strong experience driving process improvement, automation and change initiatives.

Responsibilities

• Lead end-to-end claims operations to achieve service, quality, and financial objectives.
• Drive operational excellence through automation, KPI management, and continuous improvement.
• Build scalable operating models to support growth and claim volumes.
• Monitor performance metrics and use data-driven insights to improve outcomes.
• Lead and develop managers and supervisors to foster accountability.

Skills

Leadership

Claims operations

Process improvement

Data-driven decisions

Stakeholder management

Communication

Education

Bachelor's degree or equivalent experience

Job description

Assurant, Inc. is seeking a Director to lead a growing claims operation across multiple lines, including travel, creditor and home warranty-related claims.

The role focuses on operational excellence, scalable process design, and frontline leadership development, with a mandate to drive automation and continuous improvement. The Director will shape the operating model, ensure high-quality adjudication, and partner with clients and vendors to deliver superior service.