Senior Claims Director - Remote Leadership & Strategy

CRC Insurance Services, Inc.; Connecticut; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

CRC Group seeks an experienced claims leader to oversee open claims, drive communication with carrier partners and brokers, and translate claims intelligence into stronger underwriting decisions. The role focuses on improving portfolio performance and service quality through strategic oversight.

The candidate will manage complex cases, mentor teams, and coordinate with risk management and underwriting to implement effective processes and governance.

Qualifications

• Bachelor's degree in Business, Insurance, or related field.
• 5+ years of leadership experience in a claims management capacity.
• Experience with professional liability, general liability, or other specialty liability claims.

Responsibilities

• Develop and implement strategic plans and policies for claims operations to ensure compliance and efficiency.
• Provide leadership and guidance to claims managers and teams, fostering a culture of high performance and continuous improvement.
• Oversee complex claims cases and ensure resolution aligns with company standards and regulatory requirements.
• Monitor claims metrics to identify trends, assess performance, and recommend process improvements.
• Collaborate with underwriting and risk management teams to align claims handling with organizational objectives.
• Manage department budgets, resources, and staffing to optimize operational effectiveness.
• Ensure compliance with state and federal regulations governing claims practices.

Skills

Leadership

Claims management

Strategic thinking

Communication

Analytical skills

Negotiation

Education

Bachelor's degree in Business, Insurance, or related field

Job description

CRC Group seeks an experienced claims leader to oversee open claims, drive communication with carrier partners and brokers, and translate claims intelligence into stronger underwriting decisions. The role focuses on improving portfolio performance and service quality through strategic oversight.

The candidate will manage complex cases, mentor teams, and coordinate with risk management and underwriting to implement effective processes and governance.