Director, Chronic Practice Liaison — National Growth Leader

Option Care Home Health LLC; Bannockburn (IL); On-site; USD 127,000 - 211,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time off

401K Retirement Savings Plan with 401K

HSA Company Match

Tuition Reimbursement

myFlexPay

Family Support

Mental Health Services

Company Paid Life Insurance

Award/Recognition Programs

Job summary

Option Care Health, Inc. seeks a Director of Practice Liaison to lead the Chronic Practice Liaison team, driving referral growth, provider engagement, patient progression, and account development across chronic therapies.

This senior leader aligns commercial strategy across Sales, Operations, Intake, Pharmacy, Nursing, Market Access, and Clinical teams. The role maximizes referral conversion, speed‑to‑therapy, and profitable growth while collaborating with cross‑functional partners and executive

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• 10+ years of healthcare, specialty pharmacy, infusion, biotech, pharmaceutical, or provider‑facing commercial leadership experience.
• 5+ years leading national or regional field teams.
• Demonstrated success driving referral growth and provider engagement.
• Strong financial, operational, and business planning acumen.
• Experience managing complex cross‑functional initiatives.
• Proven ability to lead in a matrixed healthcare environment.

Responsibilities

• Develop and execute the national Chronic Practice Liaison strategy aligned with enterprise growth objectives.
• Identify and prioritize high‑value referral sources, strategic accounts, and growth opportunities.
• Drive referral volume, patient starts, revenue, and gross profit growth across targeted chronic therapies.
• Partner with Specialty Sales, Area Sales Directors, and Regional Vice Presidents to optimize account ownership and growth plans.
• Establish market penetration strategies for health systems, IDNs, academic medical centers, physician groups, and specialty practices.
• Build executive‑level relationships with key referral sources and strategic provider accounts.
• Serve as the escalation point for complex provider concerns and access barriers.
• Develop provider engagement programs that strengthen loyalty and increase referral utilization.
• Ensure consistent execution of account planning, provider business reviews, and growth initiatives across markets.
• Lead initiatives to improve referral acceptance, conversion rates, and patient starts.
• Partner with Intake, Patient Liaisons, Pharmacy Operations, and Revenue Cycle teams to reduce friction throughout the patient journey.
• Analyze referral leakage and implement corrective action plans.
• Drive improvements in turnaround times, authorization performance, and time‑to‑treatment metrics.
• Recruit, develop, and retain a high‑performing CPL team.
• Create performance standards, coaching strategies, and individualized development plans.
• Foster a culture of accountability, collaboration, customer service, and continuous improvement.
• Establish clear productivity expectations and performance metrics.
• Collaborate with Operations, Clinical Services, Pharmacy, Nursing, Finance, Analytics, and Technology teams.
• Translate field insights into operational and strategic improvements.
• Participate in annual operating planning and forecasting processes.
• Support implementation of technology and workflow enhancements that improve provider and patient experiences.
• Establish KPIs and performance dashboards.
• Monitor referral trends, conversion performance, account growth, provider risk indicators, and patient progression metrics.
• Utilize data‑driven insights to guide resource allocation and territory optimization.
• Deliver regular business reviews to executive leadership.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Data-driven decision making

Provider engagement

Commercial excellence

Financial acumen

Matrix leadership

Change leadership

Talent development

Education

Bachelor’s Degree

Master’s Degree

Job description

Option Care Health, Inc. seeks a Director of Practice Liaison to lead the Chronic Practice Liaison team, driving referral growth, provider engagement, patient progression, and account development across chronic therapies.

This senior leader aligns commercial strategy across Sales, Operations, Intake, Pharmacy, Nursing, Market Access, and Clinical teams. The role maximizes referral conversion, speed‑to‑therapy, and profitable growth while collaborating with cross‑functional partners and executive