Director Facilities - Centralized Operations & Programs

Nordstrom, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 150,000 - 245,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

401k

Holidays

Job summary

Nordstrom, Inc. is seeking a Director of Facilities Centralized Ops & Programs to own soft services, utilities, safety, and engineering services across all Nordstrom locations. This role will establish a coordinated PMO, drive governance, and partner with Store Facilities, Finance, HR, and external vendors to ensure delivery and optimization.

The ideal leader will guide change management, promote AI-enabled tools adoption, and build a high-performing team in a large, multi-site environment.

Qualifications

• Bachelor's degree in Business, Operations Management, Facilities, Engineering, or related field.
• 10+ years of progressive experience in program management, business operations, or PMO leadership.
• 5+ years of people leadership experience with direct reports.
• Demonstrated success owning outsourced service programs (soft services, utilities, engineering services).
• Experience building or evolving a PMO operating model in a matrixed org.
• Excellent verbal and written communication; comfortable presenting to VP/SVP-level leaders.
• Organizational Change Management experience; PMP preferred; SCRUM Master a plus.

Responsibilities

• Direct end-to-end performance of Soft Services, Utilities, Safety, and Engineering Services across Nordstrom locations.
• Set service standards, manage supplier performance, and ensure consistent execution.
• Lead PMO operating model design, governance, and performance cadences.
• Drive business integration, strategy development, and change management for facilities initiatives.
• Build and lead Facilities Business Operations with clear roles and resources.
• Prepare updates and materials for executive review; manage cross-functional partnerships.

Skills

Leadership

Communication

Program/Project Management

Vendor Management

Cross-Functional Collaboration

Change Management

Education

Bachelor's degree in Business, Operations Management, Facilities, Engineering, or related field

Tools

Microsoft Office

SharePoint

Project management platforms

Job description

Job Description

The Director, Facilities Centralized Ops & Programs directly owns and drives execution of Nordstrom's centralized Facilities programs: Soft Services (janitorial, pest control, and other supplier-managed services), Utilities (one of the largest categories of Facilities operating spend), Safety (EH&S), Engineering Services (HVAC, MEP, and other core building systems. This role is the accountable owner for the performance, standards, and supplier relationships that sit within these programs, and serves as the central coordination point for the broader Facilities Operations organization. The Director builds and sustains a shared operating model across program owners, driving strategic alignment, governance, delivery accountability, and reliable partnership with internal and external stakeholders — bringing together direct program ownership, business integration, and change management so Facilities Operations runs with one consistent rhythm and a single, reliable point of accountability.

KEY RESPONSIBILITIES

Program Ownership & Delivery Directly own end-to-end performance and delivery of Soft Services (janitorial, pest control, and related contracted services), setting service standards, managing supplier performance, and ensuring consistent execution across all Nordstrom locations. Own the Utilities program, including spend management, vendor and consumption performance, and identification of efficiency and cost-savings opportunities — given its scale as one of the largest Facilities operating spend categories. Own the Safety (EH&S) program, ensuring consistent compliance standards, incident tracking, and training support across the store and facilities portfolio. Own Engineering Services, including HVAC, MEP, and other core building systems, ensuring reliable operations, preventive maintenance standards, and vendor accountability. Partner with Directors (Store Facilities, Supply Chain & Corporate Facilities) to sequence program delivery, resolve competing priorities, and ensure adherence to agreed milestones. Identify risks, dependencies, and decision points early within owned programs; escalated and facilitated resolution at the appropriate level. Coordinate closely with external partners (CBRE, JLL, and others) on program delivery, scope management, and vendor performance and spend accountability.

PMO Leadership & Operating Model Establish and maintain a coordinated PMO operating model, including shared governance frameworks, intake processes, and prioritization practices across Facilities program teams. Serve as the primary point of partnership for business stakeholders seeking clarity on Facilities program ownership, prioritization, and delivery timelines. Define role expectations for Program Owners; document, communicate, and hold accountability to a consistent way of working across the team. Drive cross-functional alignment across Engineering Services, Workplace Management, Technology Development, Supply Chain, Corporate Facilities, Nordstrom Stores, and Nordstrom Rack. Build and maintain PMO success metrics and tracking cadences to evaluate progress, surface risks early, and highlight opportunities for optimization across owned programs.

Business Integration & Performance Management Lead business integration efforts including strategy development, program development, and change management for new and evolving Facilities initiatives, including driving team and stakeholder adoption of AI-enabled tools and new ways of working. Drive performance reporting and governance, including OpEx budget tracking for Soft Services, Utilities, Safety, and Engineering Services, in partnership with the financial performance team.

People Leadership & Team Development Build and lead the Facilities Business Operations team, bringing previously independent program owners into a coordinated structure with clear roles, accountabilities, and resources aligned to business priorities. Clarify scope, accountabilities, and growth paths for direct reports; provide ongoing feedback and formal performance management aligned to Nordstrom competency expectations. Define the skills and capabilities the function needs as the PMO matures; close gaps through targeted hiring and focused development, and mentor team members to optimize both business outcomes and individual growth. Model inclusive leadership and apply situational management, delegation, and clear communication to create the conditions for the team to do their best work in a high-volume, multi-stakeholder environment.

Stakeholder Partnership & Executive Communication Build and sustain strong partnerships with Facilities leaders, Finance, HR, and external partners, inclusive of Strategic Sourcing. Prepare and deliver program updates, business cases, and recommendation materials for executive review, adjusting communication style to meet the needs of different audiences. Represent Facilities Programs in cross-functional forums; bring clarity and structure to ambiguous or complex organizational questions. Work with partner teams to understand key interdependencies, identify potential issues, and align with enterprise needs.

LEADERSHIP COMPETENCIES

Drives Results: Consistently achieves outcomes, even under tough circumstances. Holds self and team to high standards. Manages Ambiguity: Operates effectively when things are uncertain; makes progress without having the full picture. Builds Effective Teams: Creates strong-morale teams where members feel engaged and motivated; defines success collectively and rewards shared effort. Develops Talent: Develops people to meet both their career goals and the organization's goals; provides honest, ongoing feedback. Communicates Effectively: Delivers messages clearly and compellingly across a variety of audiences and communication channels. Strategic Mindset: Sees ahead to future possibilities and translates them into actionable strategies. Organizational Savvy: Maneuvers comfortably through complex policy, process, and people dynamics within a large organization.

FUNCTIONAL COMPETENCIES

Program / Project Management: Demonstrated ability to manage complex, multi-workstream programs from intake through delivery in a matrixed environment. PMO Operating Model Design: Experience building or maturing a PMO, including governance frameworks, intake processes, and performance cadences. Program Ownership & Vendor Management: Track record of directly owning outsourced service programs (soft services, utilities, engineering services) and managing supplier/vendor performance at scale. Financial Acumen: Comfortable working with OpEx budgets across large, multi-site service programs; able to connect financial data — particularly utilities and soft-services spend — to strategic priorities and recommendations. Executive Communication: Skilled at distilling complexity into concise, audience-appropriate materials for VP and SVP-level stakeholders. Organizational Change Management: Experience leading org change and driving adoption of AI-enabled tools and new ways of working; able to build support and manage transitions in a large, field-based environment. Cross-Functional Partnership: Track record of effective collaboration with Finance, HR, Engineering, Technology, and external vendor partners.

QUALIFICATIONS

Bachelor's degree in Business, Operations Management, Facilities, Engineering, or a related field, or equivalent experience. 10+ years of progressive experience in program management, business operations, or PMO leadership in a large, multi-site environment. 5+ years of people leadership experience with direct reports. Demonstrated success owning and operating outsourced or vendor-delivered service programs (e.g., soft services, utilities, engineering services) at scale. Demonstrated success building or evolving a PMO operating model in a matrixed organization. Excellent verbal and written communication skills; comfortable presenting to VP and SVP-level leaders. Organizational Change Management experience. PMP certification or equivalent preferred; Certified SCRUM Master a plus. Experience in a corporate facilities, real estate, or retail operations environment preferred. Familiarity with FM vendor management (e.g., CBRE, JLL) and outsourced service delivery models for soft services, utilities, and engineering services preferred. Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint) and project management platforms.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $150,000.00 - $245,000.00 Annual

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources
• 401k
• medical/vision/dental/life/disability insurance options
• PTO accruals
• Holidays

Additional Points

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Nordstrom keeps job postings open for at least one day after the posting date.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!