Director, CE Merchandising Operations (Onsite - Plano, TX)

Samsung Electronics Perú; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Purchase Program

Tuition Assistance

Job summary

Samsung Electronics America, Inc. is seeking a strategic leader to drive retail channel operations, merchandising strategy, and executive relationship management across key partners.

The role guides cross-functional teams to align on display, merchandising, and program execution while shaping long-term supplier and vendor partnerships. The position emphasizes collaboration with marketing, product development, supply chain, and sales to deliver integrated channel programs and measurable business

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree strongly preferred.

Responsibilities

• Lead cross-functional alignment across marketing, product development, supply chain, and sales teams to ensure integrated execution of channel programs and priorities.
• Establish governance for prototype development and design validation processes, ensuring feasibility, quality, and scalability are assessed prior to full investment.
• Oversee fabrication strategies and partnerships that ensure consistent, on-time, and on-budget delivery of display assets across the portfolio.
• Provide leadership oversight of program planning processes, ensuring appropriate scope, resource allocation, timelines, and success metrics are established for all initiatives.
• Define and oversee the vendor management strategy for external suppliers and service providers supporting merchandise, display, and field execution programs.

Skills

Retail merchandising

Cross-functional leadership

Executive relationships

Strategic planning

Brand execution

Project management

Education

Bachelor's degree in Business Administration, Marketing, or related field

Advanced degree preferred

Tools

Microsoft Project

Asana

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Strategic Cross-Functional Leadership in Fixture Deployment & Merchandising across multiple LOBs, including DA, TV, AV and Monitor
• Serve as the senior point of accountability for customer account relationships across key retail partners, ensuring strategic alignment with Consumer Electronics Business objectives.
• Establish and cultivate executive-level relationships with retail partners to influence merchandise and display strategy, drive joint business planning, and deliver mutually beneficial outcomes.
• Lead cross-functional alignment across marketing, product development, supply chain, and sales teams to ensure integrated execution of channel programs and priorities.
• Define a strategic framework for merchandise and display across the Consumer Electronics portfolio, translating business objectives into scalable, customer-ready programs.
• Champion a collaborative internal culture that aligns stakeholders on shared goals, investment priorities, and performance expectations.
• Guide cross-functional and agency design teams in creating fixture solutions that balance brand standards, retailer requirements, functionality, and cost efficiency.
• Establish governance for prototype development and design validation processes, ensuring feasibility, quality, and scalability are assessed prior to full investment.
• Oversee fabrication strategies and partnerships that ensure consistent, on-time, and on-budget delivery of display assets across the portfolio.
• Provide leadership oversight of program planning processes, ensuring appropriate scope, resource allocation, timelines, and success metrics are established for all initiatives.
• Provide strategic oversight and organizational leadership for third-party labor (3PL) partnerships responsible for merchandising and installation execution across 3,000+ retail locations.
• Ensure clear accountability structures and communication channels exist between internal teams, retail partners, and 3PL partners to drive alignment and performance transparency.
• Define and oversee the vendor management strategy for external suppliers and service providers supporting merchandise, display, and field execution programs.
• Provide leadership in contract negotiations, partnership structuring, and performance accountability to ensure vendor relationships deliver quality, speed, and value.
• Identify and develop strategic supplier relationships that support long-term innovation and scalability across the Consumer Electronics Business.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field; advanced degree strongly preferred.
• 10+ years of progressive experience in retail channel operations, merchandising, or related functions, with demonstrated leadership at the director level or equivalent.
• Proven ability to develop and execute large-scale, cross-functional strategies within a complex, matrixed organization.
• Deep knowledge of retail merchandising principles, visual merchandising, fixture design, and in-store brand execution.
• Demonstrated success building and managing senior-level customer and partner relationships.
• Strong leadership, communication, and influence skills with the ability to drive alignment across diverse stakeholders.
• Proficiency in project management methodologies and tools (e.g., Microsoft Project, Asana) and retail operations platforms.
• Analytical mindset with the ability to synthesize data, draw strategic insights, and guide data-driven decision-making.

Preferred Skills

• Experience leading channel operations or merchandising strategy within the consumer electronics or digital appliance industry.
• Broad understanding of retail landscape trends, evolving shopper behavior, and competitive positioning.
• Demonstrated ability to lead through ambiguity, think strategically, and translate vision into organizational action.
• Track record of driving innovation in retail experience design and cross-functional program development.

Life @ Samsung

https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• and many more.

Regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

To discover more, visit our official newsroom at (https://news.samsung.com/global/).