Manager, B2B Field Service Operations

Samsung Electronics Perú; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America is seeking a Manager of B2B Field Service Operations to oversee escalations, support service solutions, and drive AI-driven process improvements. The role emphasizes data analysis, forecasting, and customer-centric operations while aligning with company-wide AI initiatives.

Ideal candidates have a Bachelor’s degree with 6+ years of related experience, strong stakeholder engagement, and proven service operations expertise, with opportunities to impact brand loyalty and

Qualifications

• Bachelor’s Degree with 6+ years of related experience.
• Soft skills and professionalism with internal and external stakeholders.
• Service Operations knowledge.
• Data analysis & AI project adoption.

Responsibilities

• Oversee B2B escalations from customer and sales for service solutions.
• Support operations to improve brand image and customer loyalty.
• Forecasting & inventory management via data research and analysis.
• B2B dedicated parts demand forecasting & building automation processes.

Skills

Data analysis

AI projects adoption

Soft skills

Service operations knowledge

Education

Bachelor’s degree

Job description

Position Summary Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems.

Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide.

Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference.

Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role & Responsibilities

• The Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image.
• This has direct correlation to service reason for sale our products and gain customers loyalty.
• As company is heavily focusing on transforming AI driven and smart enhancement, strongly preferred candidate should have data/statistic science relative experience or degree.
• Forecasting & Inventory management via deep data research and analysis
• B2B Dedicated Parts Demand Forecasting & Building Automation Process (Data / Statistic Driven)
• Operation Support (Contact Center / Service Operation)
• Operational enhancement with AI adoption and future process development
• Special Remediation and Repair Projects
• Customer Facing Support

Minimum Qualifications

• Bachelor’s Degree with 6+ years of related experience
• Soft Skills and professionalism with internal and external stakeholders
• Service Operations knowledge
• Data analysis & AI project adoption
• Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 6 months)
• Wellness Incentives
• and many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities

During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).