Director, Broadband Operations & Service Delivery

AFL Telecommunications, LLC; Seattle, Northern (WA, KY); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid schedule

Flexible time off

401K match

Tuition reimbursement

Health/dental/vision insurance

Career advancement

Job summary

AFL Telecommunications, LLC is seeking a Director of Operations, Broadband to direct strategy and execution of broadband service delivery across multiple US regions. You will lead fiber network construction, installation, activation, and field workforce management to deliver reliable, high-quality service to carriers and ISPs.

Responsibilities include P&L ownership, budgeting, cost control, and scaling delivery models for rapid market launches.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Construction Management, or equivalent experience.
• 10+ years of progressive operations experience in telecommunications, broadband, or fiber services, including 5+ years in a leadership role.
• Demonstrated experience managing multi-site field operations and a full P&L.
• Strong knowledge of fiber network construction, splicing/termination/testing.
• Proven ability to scale operations, launch new markets, and manage subcontractor and staffing relationships.
• Excellent financial acumen, including budgeting, forecasting, and cost control.
• Exceptional written and verbal communication skills; experience presenting to executive leadership and clients.
• Proficiency with operations, workforce management, and reporting tools (e.g., Microsoft Office, Power BI).

Responsibilities

• Provide strategic direction and leadership to regional operations managers, supervisors, and field teams delivering broadband construction, installation, and maintenance services.
• Align operational goals with enterprise objectives, translating business strategy into scalable delivery models across all broadband service regions.
• Serve as a key advisor to the VP, Broadband Services on operational performance, risk, resource needs, and growth opportunities.

Skills

Bachelor's degree

10+ years ops

Leadership 5+ yrs

Multi-site ops

P&L management

Fiber network construction

Splicing/termination/testing

Broadband installation ops

Budgeting & forecasting

Cost control

Excellent communication

Power BI

Microsoft Office

Education

Bachelor's degree in Business Administration, Engineering, Construction Management, or equivalent

Tools

Power BI

Microsoft Office

Job description

AFL Telecommunications, LLC is seeking a Director of Operations, Broadband to direct strategy and execution of broadband service delivery across multiple US regions. You will lead fiber network construction, installation, activation, and field workforce management to deliver reliable, high-quality service to carriers and ISPs.

Responsibilities include P&L ownership, budgeting, cost control, and scaling delivery models for rapid market launches.