Field Operations Lead – Fiber Installation

TAK Broadband, LLC; Philadelphia (Philadelphia County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full Benefits Package (Medical, Dental

Vision)

Paid Time Off

401(k) with Company Match

25K Company Paid Life Insurance

Competitive compensation

Job summary

TAK Broadband is seeking a Field Supervisor to join our installation/fulfillment team in the Philadelphia, PA area. You will oversee daily installation/fulfillment operations, ensuring tasks are completed on time and meet quality standards.

The role requires 3+ years of cable/broadband/telecom experience, leadership is a plus, and travel up to 50% annually. Competitive compensation, full benefits, PTO, 401(k) with match, and life insurance are offered.

Qualifications

• 3+ years of cable, broadband or telecommunications experience.
• Prior leadership experience is a plus.
• Ability to travel daily +/- 50% annually and flexible schedules.
• Excellent customer service, time management, problem-solving and troubleshooting skills.
• Ability to build and maintain positive relationships with internal and external customers.

Responsibilities

• Oversee the daily installation/fulfillment operations of assigned market.
• Verify technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time.
• Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned.
• Participate in the onboarding of new contractor crews.
• Monitor technician progress throughout the day using workforce management tools.
• Perform in-person quality checks (QC) on completed work and provide coaching.
• Respond to client calls or escalations as they come in.
• Support technicians by phone or directly on-site when they run into troubleshooting issues.
• Help mentor and develop technicians while on-site or during ride-along.
• Participate in daily KPI/verification calls with client and internal leadership.
• Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs.
• Validate any jobs marked “not done” by contacting customers and confirming accuracy so work is not incorrectly reported.
• Support the warehouse teams with tracking and collecting of all required client equipment from assigned market.
• Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation.
• Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards.
• Be the market “expert” and “go to” resource spending 80%+ time in the field.
• Review 10%+ market completed work monthly and provide feedback.
• Ensure that resources are secured and maintained in proper working order.
• Travel to project sites +/- 50% annually with some overnight stays.
• Ensure contracted crews adhere to safety standards and all federal, state and local laws.
• Exceed client and company performance metrics for assigned market.
• Work in a variety of environments; indoors, outdoors, tight spaces and elevations.
• Other duties as assigned

Skills

Customer service

Time management

Problem-solving

Relationship building

Communication

Job description

TAK Broadband is seeking a Field Supervisor to join our installation/fulfillment team in the Philadelphia, PA area. You will oversee daily installation/fulfillment operations, ensuring tasks are completed on time and meet quality standards.

The role requires 3+ years of cable/broadband/telecom experience, leadership is a plus, and travel up to 50% annually. Competitive compensation, full benefits, PTO, 401(k) with match, and life insurance are offered.