Director, Automation Operations US Security & IT (Fully Remote)

Partner Company; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Partner Company in the United States is advancing Member Services through AI-powered support and automation. The role focuses on leading AI-first automation in healthcare, owning governance and continuous improvement of AI agents, and mentoring automation staff while collaborating with Product and Engineering teams.

The position emphasizes translating business needs into scalable technical solutions and delivering measurable operational outcomes with remote flexibility.

Qualifications

• 7+ years in customer operations or support automation.
• AI, low-code, and operational transformation experience.
• Strong analytics and stakeholder management skills.

Responsibilities

• Lead AI-first support automation in a healthcare environment.
• Own performance, governance, and continuous improvement of AI agents.
• Mentor automation staff and collaborate with Product/Engineering.
• Translate business needs into scalable technical solutions.

Skills

AI experience

Low-code

Operational transformation

Analytics

Stakeholder management

Job description

• Lead AI-first support automation in a healthcare environment.
• Own performance, governance, and continuous improvement of AI agents.

Partnerships:

• Mentor automation staff and collaborate with Product/Engineering.
• Translate business needs into scalable technical solutions.

Qualifications:

• 7+ years in customer operations or support automation.
• AI, low-code, and operational transformation experience.
• Strong analytics and stakeholder management skills.

Partner Company

Partner company in healthcare is advancing Member Services through AI-powered support and automation. It values innovation, accountability, and remote flexibility, with a focus on measurable operational outcomes.