AI Automation Engineer

Delta System & Software, Inc.; Irvine (CA); Remote; USD 110,000 - 150,000; Full time

Job summary

Delta System & Software, Inc. is seeking an AI workflow developer to design and implement automated AI-driven processes that integrate with email, CRM, and core business systems. This remote role requires collaborating with stakeholders and delivering scalable automation solutions.

The candidate will build intelligent agents for intake, routing, and reporting, and will help teams adopt new AI workflows with comprehensive documentation and training materials.

Qualifications

• Experience designing AI automation workflows that connect with business processes.
• Ability to translate real-world processes into reliable, scalable AI systems.
• Experience training teams and creating runbooks for adoption.

Responsibilities

• Design and build custom AI automation workflows using Claude and related tools.
• Create end-to-end systems that integrate AI with email, CRM, customer support platforms, forms, databases, and internal operations.
• Develop intelligent agents and automations for patient intake, assignment workflows, email triage, form processing, and reporting.

Skills

AI workflow design

Automation tooling

Stakeholder engagement

Documentation training

Tools

Claude AI

CRM systems

Email systems

Job description

Location: Remote + Travel (upto 50% travel)

Key Responsibilities

AI Workflow Development & Implementation

• Design and build custom AI automation workflows using Claude and related tools
• Create end-to-end systems that integrate AI with email, CRM, customer support platforms, forms, databases, and internal operations
• Develop intelligent agents and automations that handle patient intake, assignment workflows, email triage, form processing, and reporting

Stakeholder Engagement & Process Optimization

• Partner with operational leaders to map workflows, identify pain points, and prioritize automation opportunities
• Translate complex, messy real-world processes into reliable, scalable AI systems
• Embed with teams during implementation to understand workflows firsthand and iterate based on feedback

Deployment & Team Enablement

• Train teams on new AI workflows and provide ongoing support for adoption
• Create documentation and runbooks for teams to manage and optimize their AI automations

Compliance, Security & Governance

• Build safeguards and review layers into AI workflows, especially for sensitive or regulated operations
• Ensure all automations comply with HIPAA, data privacy, and healthcare regulations

Travel to support other business leaders’ AI automation workflows is expected to be approximately 25%, including overnight travel as required.