Director Associate Director - Delivery Manager United States, New York City, New York Employee

Nagarro; New York (NY); On-site; USD 170,000 - 200,000; Full time

Job summary

Nagarro in the United States (New York) is seeking a Project Delivery Manager to direct all aspects of fixed-bid software delivery and ensure profitable client outcomes.

You will manage scope, schedule, budget, risks, and resources; collaborate with architects and technical leads; and drive quality through QA and UAT while maintaining strong client relationships and steady project growth.

Qualifications

• 10+ years of project management experience with fixed-bid projects.
• Proven ability to manage multiple projects with competing deadlines.
• Strong knowledge of project management tools and methodologies (e.g., Agile, Waterfall).
• Experience managing budgets, timelines, and resource allocations in fixed-bid environments.
• Excellent communication, negotiation, and problem-solving skills.

Responsibilities

• Direct and manage all aspects of project development from start to finish.
• Manage scope, time, cost, quality, resources, risks and communication.
• Ensure timely, high-quality, and cost-effective service delivery to the client.
• Identify client needs and act as interface between technical teams and the client.
• Create project plans to track progress and timelines; share with client.
• Work with Architect and Technical Lead to prioritize and track new functionality and releases.
• Provide support during Validation and UAT to ensure business requirements are met.
• Provide regular status updates to stakeholders on project progress.
• Manage project dependencies and critical path, track timelines and milestones.
• Coordinate with QA and Documentation teams for project success.
• Maintain overall schedule and timeliness of deliverables.
• Coach and mentor project team; ensure skills in technology and PM processes.
• Identify and resolve outstanding issues among project teams.
• Obtain client feedback and communicate success factors to stakeholders.
• Identify farming opportunities; drive growth, quality and customer satisfaction.
• Ensure regular collaboration with Nagarro leadership and stakeholders.
• Oversee handover from sales to delivery; review changes to scope, timing or cost.
• Escalate delivery issues as needed; monitor risks and mitigate them.
• Ensure profitability and close project accounts on completion.
• Ensure deliverables meet quality expectations and stakeholder needs.

Skills

Fixed-bid delivery

Application development background

Public sector experience

Education

PMP certification

Bachelor's degree in business/IT or related field

Job description

• Compensation: USD 160000 - USD 200000 - yearly

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

The Project Delivery Manager (DM) is responsible to direct and manage all aspects of project development from beginning to end and ensure effective delivery of the product to the client. The DM reviews the project status and provides oversight, manages resources, maintains relationship with the client, manages internal collaboration, change, risk and escalation to ensure project profitability.

• Must Have Skills: Application development background with fixed-bid delivery experience
• US SLED/Public Sector experience is a plus!

Key Responsibilities

Project Management

• Manage various critical aspects of a project: scope, time, cost, quality, human resources, risks and communication
• Manage timely, high-quality, and cost-effective service delivery to the client
• Identify business needs of the client, act as an interface between the technical team and the client
• Create project plan to track progress, plan timelines and share with client
• Work with the Architect and Technical Lead to prioritize and track new functionality and ongoing releases
• Provide support during Validation and User Acceptance Testing (UAT) phases with the client team to ensure all business requirements are met
• Provide regular status updates to stakeholders on project progress
• Manage project dependencies and critical path, track project timelines and milestones
• Work with QA and Documentation teams to ensure success of the total project
• Maintain overall schedule, timeliness of the team’s deliverables

Resource Management

• Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work
• Ensure that each team member has adequate skills and knowledge on technology, project management and software engineering processes
• Reward and recognize performance
• Identify and resolve any outstanding issues among the project teams, that cannot be resolved within the team

Relationship Management

• Obtain and Communicate the Client’s feedback on project progress and success factors to the project team and other stakeholders
• Identify farming opportunities
• Lead the project initiation activity
• Work with Project Manager to drive growth, quality and customer satisfaction

Internal Collaboration

• Ensure regular collaboration with senior management, Project Manager and project stakeholders at Nagarro
• Ensure proper handover from sales to delivery
• Change Management - review/approve changes affecting scope, timing, cost, and/or quality, as required

Be the point of escalation for all delivery related issues

• Monitor risks, develop and execute risk mitigation plan with the project manager, at completion of every major milestone including project closure
• Provide management oversight as predicated by review of the project risk analysis

Project Profitability / Finance

• Ensures the profitability of the project/s
• Review and close project account and financial files on project closure

Quality Management

• Ensure the quality of the deliverables and client satisfaction
• Understand the expectations of various stakeholders and seeks to satisfy them: client, users, governance group, senior management, team, support groups

Qualifications

• 10+ years of project management experience and fixed-bid projects
• PMP certification required
• Proven ability to manage multiple projects with competing deadlines
• Strong knowledge of project management tools and methodologies (e.g., Agile, Waterfall)
• Experience managing budgets, timelines, and resource allocations, especially in fixed-bid environments
• Excellent communication, negotiation, and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Bachelor’s degree in business, IT, or a related field

Preferred Skills:

• Experience in consulting or professional services industries
• Familiarity with software development projects
• Understanding of public sector compliance and procurement processes

Additional Information

• Salary Range:$170K Gross - $200K Gross (includes base + bonuses), depending on skills and years of experience.

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.