Associate Director - ServiceNow Technical Architect

Nagarro; New York (NY); Hybrid; USD 175,000 - 235,000; Full time

Job summary

Nagarro is seeking an accomplished Senior ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITOM, ITAM, HAM, SAM and other modules. The candidate should have 14+ years of total IT experience, 4+ years on the ServiceNow platform, strategic thinking, and strong leadership and communication skills, with a client-centric mindset.

Join Nagarro to drive integrations, governance, and delivery excellence for global clients in a

Qualifications

• 14+ years of total IT industry experience.
• 4+ years of hands-on ServiceNow platform experience.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline.
• Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance.
• AI Proficiency: Experience with ServiceNow’s AI toolset, ability to design and govern AI‑augmented workflows, and ability to translate AI capabilities into executive‑ready business outcomes.

Responsibilities

• Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules.
• Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
• Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments.
• Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs).
• Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and Integration Hub.
• Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM.
• Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs.
• Provide technical leadership to Developers, Business Analysts, and Administrators.
• Conduct design reviews and code quality audits.
• Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes.
• Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building.
• Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements.

Skills

Leadership

Mentoring

Team enablement

Communication skills

Analytical thinking

Problem solving

Education

Bachelor’s or Master’s degree in CS/IT/Engineering

Tools

REST

SOAP

MID Server

Integration Hub

Job description

Associate Director - ServiceNow Technical Architect

• Full-time
• Service Region: UCC
• Compensation: USD 175000 - USD 235000 - yearly

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Position Overview

Nagarro is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

• Deep technical expertise
• Strong consulting acumen

The candidate should have:

• 14+ years of total industry experience
• 4+ years of experience on the ServiceNow platform
• Strategic thinking with a pragmatic, delivery-focused mindset
• Strong analytical, problem-solving, and decision-making abilities
• Proven leadership, mentoring, and team enablement capabilities
• A client-centric approach
• Excellent written and verbal communication skills

Key Responsibilities

• Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
• Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
• Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
• Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
• Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and Integration Hub
• Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
• Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
• Provide technical leadership to Developers, Business Analysts, and Administrators
• Conduct design reviews and code quality audits
• Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
• Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
• Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements

Qualifications

• Minimum 14 years of total IT industry experience
• At least 4 years of hands‑on ServiceNow platform experience
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline
• Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
• AI Proficiency: Experience with ServiceNow’s AI toolset, ability to design and govern AI‑augmented workflows, and ability to translate AI capabilities into executive‑ready business outcomes

Technical Skills

• CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
• Architecture: Demonstrated experience designing enterprise‑scale, multi‑domain ServiceNow solutions leading complex implementations through the full delivery lifecycle

Consulting and Communication

• Ability to articulate complex technical concepts to business audiences

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – ITOM
• ServiceNow Certified Implementation Specialist – HAM / SAM
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – CMDB and CSDM

Must-Have Skills

• ServiceNow

Good-to-Have Skills

Public Sector – General Experience

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.