Director, AI-Powered PMO & Delivery Excellence

Williams-Sonoma, Inc.; San Francisco (CA); On-site; USD 205,000 - 235,000; Full time

Benefits offered by this job

Discounts on Williams‑Sonoma brands

401(k) plan

Paid vacations and holidays

Health, dental, and vision insurance

Tax-free commuter benefits

Wellness program

Continued Learning opportunities

Job summary

Williams‑Sonoma, Inc. seeks a Director of Technology - PMO to lead enterprise-wide project and program management, scaling PMO standards, and delivering AI-driven visibility across Technology initiatives.

You will partner with CTO, Product, and Engineering leaders to shape the PMO and talent pipeline, overseeing six to seven PMO leaders and driving performance across multiple brands. This role requires onsite work in San Francisco, Monday through Thursday, with a focus on integration of Jira,

Qualifications

• Bachelor’s degree or equivalent work experience.
• PMP, PgMP, or Agile certification required.
• At least 12 years of experience in program, portfolio, and/or Technology delivery leadership.
• At least five years of people-management experience, including managing other people managers.
• Experience leading complex, enterprise-scale Technology programs in retail, e-commerce, digital, supply chain, and/or omnichannel environments.
• Demonstrated success scaling PMO standards, delivery frameworks, and operating practices.
• Strong expertise in project planning, execution, risk management, dependency management, status reporting, and recovery planning.
• Experience integrating Jira, financial, resource, and project data into enterprise delivery, reporting, or decision-support platforms preferred.
• Experience applying AI, automation, or analytics to delivery management, reporting, risk identification, or decision support.
• This role requires onsite work in the San Francisco, CA office Monday through Thursday.

Responsibilities

• Lead enterprise-wide project and program management across the Technology organization, ensuring credible, integrated, and actionable delivery plans for major initiatives.
• Establish scalable PMO standards for scope, milestones, dependencies, resources, risks, project health, testing, release readiness, escalation, and decision-making across Agile, product, program, and hybrid delivery models.
• Hold PMO leaders and Program Managers accountable for execution and reporting; surface risks, dependencies, and resource constraints early.
• Establish and lead Technology governance routines with executive reporting on delivery progress, risk, and financial implications.
• Lead the refinement and scaling of AI-native delivery platform, integrating Jira, financial, resource, and operational data for trusted planning and leadership reporting.
• Advance AI-enabled estimation, health signals, and retrospective insights with strong data quality and governance.

Skills

Enterprise program leadership

PMO standards scaling

Executive communication

Cross-functional leadership

AI-driven delivery insights

Education

Bachelor’s degree or equivalent work experience

PMP

PgMP

Agile certification

Tools

Jira

Job description

Williams‑Sonoma, Inc. seeks a Director of Technology - PMO to lead enterprise-wide project and program management, scaling PMO standards, and delivering AI-driven visibility across Technology initiatives.

You will partner with CTO, Product, and Engineering leaders to shape the PMO and talent pipeline, overseeing six to seven PMO leaders and driving performance across multiple brands. This role requires onsite work in San Francisco, Monday through Thursday, with a focus on integration of Jira,