Director, AI Experience, Workflow Design

Jobtailor

New York (NY)

On-site

USD 180,000 - 230,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a senior UX/Experience Architect to lead AI-enabled workflow design for Healthcare platforms. You will define future-state workflows, AI behavior models, and human-in-the-loop experiences across Medical Affairs, Architecture, Engineering, and product teams.

Responsibilities include facilitating design-thinking workshops, surfacing pain points, and translating insights into actionable product requirements.

Qualifications

Bachelor's degree with 8+ years of progressive experience; OR a Master's degree with 7+ years in CX/UX, service design, product management, digital transformation, or workflow/process engineering
Recognized subject-matter expert in experience architecture, service design, and AI-first workflow design, with a portfolio of enterprise-scale transformations
Demonstrated track record of identifying and optimizing business workflows at enterprise scale
Deep, hands-on expertise across interaction design, wireframing/prototyping, usability research and testing, workshop facilitation, metrics, process mapping, and workflow reimagination
Proven ability to set standards and interface design patterns that other practitioners adopt
Demonstrated AI-first mindset and willingness to challenge traditional CX paradigms
Hands-on experience using AI tools such as Figma AI, Miro AI, ChatGPT, Claude, or similar
Excellent stakeholder management and influence across all organizational levels, including senior leaders
Strong facilitation and workshop leadership capabilities
Strong analytical skills and ability to translate insights into actionable design and workflow decisions
Excellent communication and storytelling skills
Ability to lead through ambiguity and deliver high-impact solutions quickly
Experience with agile/sprint methodologies
Self-directed with strong collaborative skills
Experience with AI-augmented CX and agent-based workflow design
Experience designing in pharmaceutical, healthcare, or other regulated enterprise environments
Working knowledge of Section 508/WCAG accessibility standards and healthcare data privacy considerations such as HIPAA/PHI-adjacent handling
Understanding of UX needs across HCPs, internal Medical Affairs colleagues, and patients in regulated healthcare contexts
Must be authorized to be employed in the U.S. by any employer
Must have permanent work authorization in the United States
U.S. work visa sponsorship is not available now or in the future

Responsibilities

Lead the definition of future-state AI-enabled workflows
Identify where AI assistants can remove manual effort, accelerate decisions, and improve end-to-end experiences
Plan and facilitate design-thinking, discovery, and co-creation workshops with business and technical stakeholders
Surface workflow pain points and translate them into product requirements
Define AI behavior models, agent interaction patterns, decision frameworks, escalation paths, and human-in-the-loop experiences
Design wireframes, prototypes, personas, and high-fidelity interfaces using information architecture, interaction design, visual design, and AI-first methods
Define before-and-after success metrics including cycle time, effort reduction, adoption, and trust
Conduct usability testing with real users and synthetic personas
Use behavioral data to refine experiences before and after release
Serve as senior experience integrator across Medical Affairs, Architecture, Engineering, MEI platform teams, and Product Owner leads
Own experience architecture end-to-end for Medical Affairs’ AI-powered platforms and digital products
Define future-state workflows and AI-first operating models at enterprise scale
Lead by influence across Medical Affairs, product, and engineering
Arbitrate competing design decisions and build stakeholder trust and adoption

Skills

Experience Architecture

AI-First Workflow Design

Interaction Design

Usability Research and Testing

Workshop Facilitation

Stakeholder Management

Agile Methodologies

Design Thinking

Human-in-the-Loop Experiences

Education

Bachelor's degree with 8+ years

Master's degree with 7+ years

Tools

Figma AI

Miro AI

ChatGPT

Claude

High-Fidelity Interfaces

Job description

Lead the definition of future-state AI-enabled workflows
Identify where AI assistants can remove manual effort, accelerate decisions, and improve end-to-end experiences
Plan and facilitate design-thinking, discovery, and co-creation workshops with business and technical stakeholders
Surface workflow pain points and translate them into product requirements
Define AI behavior models, agent interaction patterns, decision frameworks, escalation paths, and human-in-the-loop experiences
Design wireframes, prototypes, personas, and high-fidelity interfaces using information architecture, interaction design, visual design, and AI-first methods
Define before-and-after success metrics including cycle time, effort reduction, adoption, and trust
Conduct usability testing with real users and synthetic personas
Use behavioral data to refine experiences before and after release
Serve as senior experience integrator across Medical Affairs, Architecture, Engineering, MEI platform teams, and Product Owner leads
Own experience architecture end-to-end for Medical Affairs’ AI-powered platforms and digital products
Define future-state workflows and AI-first operating models at enterprise scale
Lead by influence across Medical Affairs, product, and engineering
Arbitrate competing design decisions and build stakeholder trust and adoption

Requirements

Bachelor's degree with 8+ years of progressive experience; OR a Master's degree with 7+ years in CX/UX, service design, product management, digital transformation, or workflow/process engineering
Recognized subject-matter expert in experience architecture, service design, and AI-first workflow design, with a portfolio of enterprise-scale transformations
Demonstrated track record of identifying and optimizing business workflows at enterprise scale
Deep, hands-on expertise across interaction design, wireframing/prototyping, usability research and testing, workshop facilitation, metrics, process mapping, and workflow reimagination
Proven ability to set standards and interface design patterns that other practitioners adopt
Demonstrated AI-first mindset and willingness to challenge traditional CX paradigms
Hands-on experience using AI tools such as Figma AI, Miro AI, ChatGPT, Claude, or similar
Excellent stakeholder management and influence across all organizational levels, including senior leaders
Strong facilitation and workshop leadership capabilities
Strong analytical skills and ability to translate insights into actionable design and workflow decisions
Excellent communication and storytelling skills
Ability to lead through ambiguity and deliver high-impact solutions quickly
Experience with agile/sprint methodologies
Self-directed with strong collaborative skills
Experience with AI-augmented CX and agent-based workflow design
Experience designing in pharmaceutical, healthcare, or other regulated enterprise environments
Working knowledge of Section 508/WCAG accessibility standards and healthcare data privacy considerations such as HIPAA/PHI-adjacent handling
Understanding of UX needs across HCPs, internal Medical Affairs colleagues, and patients in regulated healthcare contexts
Must be authorized to be employed in the U.S. by any employer
Must have permanent work authorization in the United States
U.S. work visa sponsorship is not available now or in the future

Core Competencies

Demonstrates expertise in AI-enabled workflow design and experience architecture, with a strong focus on optimizing business processes and enhancing user experiences in regulated environments. Proven ability to lead cross-functional teams and facilitate workshops to drive innovation and stakeholder engagement.

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