Director, AI-Driven Wealth Lending Product

Citi Group; New York (NY); On-site; USD 180,000 - 300,000; Full time

Job summary

Citigroup’s Citi Wealth Lending – Product Management group is seeking a forward-looking, AI-literate product leader to define and scale the next generation of wealth lending experiences for clients, advisors, and lending teams.

You will own product strategy and execution across lending solutions, collaborating with Technology, Risk, Legal, and Operations to translate emerging AI capabilities into secure, scalable products with measurable business value.

Responsibilities

• Lead the multi-year product vision, strategy, and roadmap for digital and AI-enabled wealth-lending capabilities.
• Own product discovery: customer interviews, advisor research, journey mapping, service-blueprint design, competitive analysis, and quantitative analysis.
• Identify client, lending advisor, underwriter, banker, operations, and risk pain points across the lending journey: eligibility, discovery, application, collateral evaluation, underwriting, documentation, booking, servicing, monitoring, renewals, and repayment.
• Build differentiated experiences for users such as lending opportunity insights, intelligent application preparation, proactive collateral alerts, and self-service servicing tools.
• Establish product metrics and operating cadences that connect experience improvements to commercial, operational, and risk outcomes.
• Identify and prioritize AI applications with Technology—machine learning and automation—across wealth lending where it is dependable and valuable.
• Lead intelligent document intake and extraction for financial statements, trust documents, collateral records, income verification, and loan documentation.
• Lead AI-assisted application preparation, exception handling, case routing, and lending-operations workflows.
• Deliver predictive insights for collateral concentration, utilization, refinancing, renewal likelihood, risk escalation, and client outreach.
• Write strong product requirements, user stories, workflows, acceptance criteria, and launch plans for conventional and AI-powered capabilities.
• Partner with Wealth Lending Technology, Wealth Intelligence, ML engineering, design, architecture, and platform teams to move from prototype to secure, production-grade products.
• Understand the AI lifecycle to make sound product decisions: data quality, model selection, retrieval and grounding, evaluation, prompt design, human review, monitoring, drift, feedback loops, incident handling, and rollback criteria.

Job description

Citigroup’s Citi Wealth Lending – Product Management group is seeking a forward-looking, AI-literate product leader to define and scale the next generation of wealth lending experiences for clients, advisors, and lending teams.

You will own product strategy and execution across lending solutions, collaborating with Technology, Risk, Legal, and Operations to translate emerging AI capabilities into secure, scalable products with measurable business value.