Director, AI-Driven Provider Solutions & CRM

RiseMe; Town of Texas (WI); On-site; USD 172,000 - 237,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Job summary

Humana seeks a Director of Provider Solutions Engineering to define and drive technology strategy for provider engagement and CRM initiatives. Lead cross-functional teams to modernize platforms, enable AI capabilities, and deliver measurable business value.

You will partner with business stakeholders, manage large-scale transformations, and uphold regulatory and architectural standards across the enterprise. A strong healthcare CRM background is essential.

Qualifications

• 10+ years in CRM platform engineering, with healthcare CRM experience.
• Deep knowledge of CRM platforms and enterprise applications.
• Experience enabling AI-enabled capabilities and cloud-native architectures.
• Proven leadership in matrixed organizations and cross-functional influence.
• Strong business acumen linking technology to outcomes.

Responsibilities

• Define and execute technology strategy for provider engagement and CRM.
• Drive adoption of AI-powered solutions and automation across platforms.
• Lead delivery of large-scale, provider-facing and internal solutions.
• Ensure governance, security, compliance, and architecture alignment.

Skills

CRM platform engineering

Salesforce

Healthcare CRM

Cloud architecture

APIs integrations

Leadership

Matrixed environment

Education

Master's degree

Tools

Salesforce Health Cloud

Salesforce Service Cloud

Job description

Humana seeks a Director of Provider Solutions Engineering to define and drive technology strategy for provider engagement and CRM initiatives. Lead cross-functional teams to modernize platforms, enable AI capabilities, and deliver measurable business value.

You will partner with business stakeholders, manage large-scale transformations, and uphold regulatory and architectural standards across the enterprise. A strong healthcare CRM background is essential.