Director, AI-Driven Product Operations

Bazaarvoice; Austin (TX); Presencial; USD 185 000 - 200 000; Tempo integral

Resumo da oferta

Bazaarvoice is seeking an experienced Director of Product Operations to scale our core Product Operations discipline. You will lead a small team of PMs, drive operational workflows with AI, and partner with Product, Engineering, and Sales to launch products efficiently and measure business impact.

In this role, you will own the operating model, optimize our tech stack (Notion, Pendo, Jira, Confluence, Gong), and align stakeholders across the organization to deliver high‑quality product outcomes

Qualificações

• 10+ years in Product Operations, Technical Program Management, or Product Management in fast‑paced B2B SaaS/enterprise software.
• 4+ years of direct people management, building and scaling PMs and docs teams.
• AI‑First operational mindset to reduce manual effort and standardize processes.
• Experience managing internal/external product knowledge bases, release communications frameworks.
• Hands‑on with Notion, Pendo, Claude Cowork, Jira, Confluence and Gong.

Responsabilidades

• Lead Product Launch Readiness (GTM) processes with cross‑functional partners.
• Oversee Product Knowledge team and ensure accurate, accessible docs and communications.
• Equip frontline teams with docs, release notes, and training before feature rollouts.
• Establish closed‑loop feedback to feed VoC into prioritization.
• Standardize end‑to‑end product delivery lifecycle and maintain roadmaps visibility.
• Own and optimize the product tech stack to drive data‑informed decisions.

Conhecimentos

Product Ops leadership

Program management

AI in operations

Knowledge management

Technical writing

Cross-functional influence

Ferramentas

Notion

Pendo

Claude Cowork

Jira

Confluence

Gong

Descrição da oferta de emprego

Bazaarvoice is seeking an experienced Director of Product Operations to scale our core Product Operations discipline. You will lead a small team of PMs, drive operational workflows with AI, and partner with Product, Engineering, and Sales to launch products efficiently and measure business impact.

In this role, you will own the operating model, optimize our tech stack (Notion, Pendo, Jira, Confluence, Gong), and align stakeholders across the organization to deliver high‑quality product outcomes