Director of Product Operations

Bazaarvoice; Austin (TX); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Paid sabbaticals

Bonus schemes

Flexible work from home

Job summary

Bazaarvoice is seeking an experienced Director of Product Operations to lead and scale our core Product Operations discipline in a fast-paced, B2B SaaS environment.

You will build, govern, and optimize the operating model enabling product teams to deliver impact, leveraging AI to remove friction and elevate quality. You will lead a team of four Product Program Managers and the Product Knowledge group, ensuring effective governance and communications across functions.

Qualifications

• 10+ years in Product Operations, TPM, or PM in fast-paced B2B SaaS.
• Strong leadership of PMs and documentation teams.
• Experience applying AI to optimize workflows.
• Ability to operate in ambiguous, matrixed environments.

Responsibilities

• Lead and scale Product Ops; govern PDLC lifecycle.
• Manage and mentor four PMs and Product Knowledge team.
• Collaborate across Product, Eng, Sales, and CS.
• Drive VoC feedback into prioritization and roadmaps.

Skills

Leadership

Strategic planning

Program management

Cross-functional collaboration

Tools

Notion

Pendo

Jira

Confluence

Gong

Claude Cowork

Job description

• Bazaarvoice is seeking an experienced, strategic, and execution-oriented Director of Product Operations to lead and scale our core Product Operations discipline
• In this critical leadership role, you will act as the force multiplier for our global Product & Engineering organization
• You will build, streamline, and govern the operating model that enables our product teams to build the right things, launch them efficiently, and measure their business impact. A key dimension of this role will be driving innovation in operational workflows by leveraging AI to eliminate friction, automate routine effort, and elevate quality and consistency across all product processes
• As Director, you will manage, mentor, and grow a team of four (4) dedicated Product Program Managers as well as oversee the Product Knowledge team, aligning their focus across strategic product pillars, portfolio roadmap visibility, technical communications, centralized knowledge management, and cross-functional enablement
• Partner closely with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless Product Launch & Readiness (GTM) processes
• Oversee the strategy and execution of the Product Knowledge team, ensuring the product knowledge base and technical communications remain accurate, accessible, and up to date for internal and external stakeholders
• Ensure front-line teams are equipped with product knowledge, documentation, release notes, and operational training prior to feature rollouts
• Establish closed-loop feedback systems to aggregate Voice of Customer (VoC) and Voice of Field data into Product Management prioritization
• Product Governance & Roadmap Operations
• Standardize and elevate the end-to-end product delivery lifecycle (PDLC), from opportunity discovery through execution and launch
• Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned on progress and status
• Own and optimize the Product tech stack (e.g., Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making and operational efficiency
• Champion AI-driven process optimization across the Product organization to streamline workflows, reduce manual overhead, and drive operational consistency across teams
• Define and track key product health metrics, feature adoption rates, and operational efficiency metrics across the portfolio
• Lead, coach, and empower a team of 4 individual Program Managers and the Product Knowledge team, fostering a high-performance, collaborative, and results-driven culture
• Establish clear team KPIs, resource allocation models, and career development pathways for your direct reports
• Serve as an escalation point for complex operational roadblocks across product lines

Benefits

• Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
• Improve your community and We believe in investing our time and money to support our communities globally.
• Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
• Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
• Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
• Flexible work from home policies: The working world has changed. So have we.

Deep Product Ops Expertise: Demonstrated success building or maturing a Product Operations function from early/mid-stage to enterprise scaleExceptional ability to synthesize complex quantitative data and qualitative feedback into actionable operational strategies4+ years of direct people management experience, with a proven track record of leading, developing, and scaling high-performing program managers and technical communications or documentation functionsComfortable navigating ambiguity, driving clarity, and scaling processes within a dynamic, matrixed environmentAI-First Operational Mindset: Proven track record of evaluating and integrating AI technologies into operational workflows to reduce manual effort, automate repeatable tasks, and ensure organizational consistency10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environmentKnowledge & Comms Management: Experience managing internal and external product knowledge bases, technical writing, and release communication frameworksCross-Functional Influence: Outstanding communication, collaboration, and negotiation skills to align diverse stakeholders across Product, Engineering, Sales, and CS without direct authorityHands-on experience and proficiency with key product platforms, analytics, and AI tools, including Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong