Director, Product Ops & GTM Excellence

Logoslabs; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Bazaarvoice is seeking a senior leader to own Product Operations, driving governance, knowledge management, and a data-informed product lifecycle at scale. You will lead a team of PMs and a knowledge function, partner across Marketing, Sales, and CS, and champion AI-driven efficiency improvements.

The role demands 10+ years in Product Ops/PM with proven management experience and fluency with product tooling. Join a fast-paced, customer-centric tech company committed to innovation.

Qualifications

• 10+ years of total experience in Product Operations, Technical Program Management, or Product Management in a fast-paced B2B SaaS or enterprise software environment.
• 4+ years of direct people management experience leading program managers and documentation functions.
• Deep Product Ops Expertise: building or maturing a Product Ops function from early/mid-stage to enterprise scale.
• AI-First Operational Mindset: proven track record of evaluating and integrating AI technologies into workflows to reduce manual effort.
• Knowledge & Comms Management: experience managing internal and external product knowledge bases and release communications frameworks.
• Hands-on experience with Notion, Pendo, Claude Cowork, Jira, Confluence, and Gong.
• Ability to synthesize quantitative data and qualitative feedback into actionable operational strategies.
• Cross-Functional Influence: aligning stakeholders across Product, Engineering, Sales, and CS without direct authority.
• Comfort navigating ambiguity and scaling processes in a matrixed environment.

Responsibilities

• Partner with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless GTM processes.
• Oversee the strategy and execution of the Product Knowledge team and maintain the knowledge base and technical communications for stakeholders.
• Ensure front-line teams have product knowledge, documentation, release notes, and training before feature rollouts.
• Establish closed-loop VoC data into Product Management prioritization.
• Product Governance & Roadmap Operations for the PDLC from discovery to launch.
• Standardize the end-to-end product delivery lifecycle and keep roadmaps aligned across teams.
• Maintain cross-team visibility into roadmaps for PM, Engineering, Design, and leadership.
• Own and optimize Product tech stack (Notion, Pendo, Jira, Confluence, Gong).
• Champion AI-driven process optimization across the Product organization.
• Define and track product health metrics and feature adoption rates.
• Lead and coach a team of 4 PMs and the Product Knowledge team.
• Establish KPIs, resource planning, and career paths for reports.
• Serve as escalation point for complex operational roadblocks across product lines.

Skills

Product Ops leadership

People management

AI integration

Cross-functional collaboration

Analytical storytelling

Communication

Strategic thinking

Change management

Tools

Notion

Pendo

Claude Cowork

Jira

Confluence

Gong

Job description

Bazaarvoice is seeking a senior leader to own Product Operations, driving governance, knowledge management, and a data-informed product lifecycle at scale. You will lead a team of PMs and a knowledge function, partner across Marketing, Sales, and CS, and champion AI-driven efficiency improvements.

The role demands 10+ years in Product Ops/PM with proven management experience and fluency with product tooling. Join a fast-paced, customer-centric tech company committed to innovation.