Director, AI-Driven Field Capability & Enablement

BioSpace

Cambridge (MA)

Hybrid

USD 180,000 - 240,000

Full time

16 hours ago

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Job summary

Sanofi is seeking a Director of Field Effectiveness and Capability Enablement to lead strategic partnerships across GTMC and business units, shaping AI-enabled field capabilities for North America. This role drives cross-functional collaboration, governance, and scalable initiatives to transform learning, deployment, and analytics for superior commercial outcomes.

The position requires a strategic thinker who can broker alignment among Digital, People & Culture, and field teams, translating

Qualifications

Minimum 7 years' experience in commercial operations, field effectiveness, analytics, or transformation functions.
Proven track record of driving capability transformation and AI/technology adoption at scale.
Demonstrated success building strategic partnerships and influencing across functions and levels.
Change management expertise in organizational transformation.

Responsibilities

Strategic partnership & future-readiness leadership across GTMC, business units, Digital, Commercial Operations, and People & Culture.
Broker cross-functional collaboration to identify emerging opportunities, surface unmet needs, and co-create innovative solutions that advance field effectiveness and prepare the organization for AI-enabled, data-driven commercial execution
Challenge the status quo by bringing forward industry trends, competitive intelligence, and emerging AI/technology capabilities facilitating strategic conversations that push stakeholders to rethink traditional approaches to field enablement, learning, and performance management
Champion cultural transformation toward future-ready ways of working, building organizational appetite for experimentation, continuous learning, and adoption of next-generation tools and methodologies
Drive thought leadership on AI enablement and field innovation representing field needs in global transformation programs, influencing enterprise digital roadmaps, and presenting strategic recommendations to senior leadership to secure sponsorship and investment
Establish strategic partnerships with Digital, AI solution providers, technology vendors, and implementation partners to ensure Sanofi remains at the forefront of commercial innovation
Monitor industry trends and best practices in AI for field forces, sales enablement, and commercial operations translating external insights into actionable recommendations and strategic initiatives
Identify and champion the piloting and scaling of AI-powered tools and solutions that enhance field productivity, insights generation, customer engagement, and decision-making
Partner with Digital and CRM teams to evaluate emerging AI capabilities and translate them into practical, compliant field applications that drive measurable business outcomes
Design and deliver future-readiness initiatives that prepare field teams for AI-augmented ways of working
Collaborate with CRM and Field Reporting teams to deploy AI-enhanced analytics, insights, and automation that improve field decision-making and commercial execution
Drive enterprise data and cultural transformation toward AI-enabled, data-driven field execution in strong collaboration with Digital Global teams and business unit stakeholders
Establish governance frameworks and guardrails to ensure responsible, compliant, and ethical use of AI within customer-facing activities
Help shape change management and adoption strategies to drive field team readiness, proficiency, and sustained engagement with AI-enabled tools and ways of working
Lead the design, prioritization, and execution of strategic field effectiveness and transformation initiatives that advance the Customer-Facing Capabilities North America roadmap
Own program governance, timelines, and risk mitigation across concurrent initiatives, from opportunity identification through scaled deployment ensuring measurable outcomes and sustainable adoption across the field organization
Manage interdependencies and align on roadmaps with cross-functional stakeholders across Commercial Operations, Digital, People & Culture, Hub, US, and Global teams translating business strategy into actionable, capability-building programs
Develop business cases and ROI frameworks to prioritize capability and technology investments, balancing quick wins with long-term capability building to maximize business impact and demonstrate value
Serve as change management lead for major capability rollouts partnering with the Change Management function to drive adoption, minimize disruption, and embed sustainable new ways of working
Manage strategic vendor and technology partners across the field technology ecosystem, ensuring delivery excellence and value realization
Coordinate with Global Customer Facing Capabilities teams to leverage global investments, align on standards and share best practices across markets
Identify capability gaps across the field organization through data analysis, field feedback, stakeholder input, and performance metrics designing targeted interventions that shift performance and commercial outcomes
Partner with Field Sales Analytics to surface high-impact opportunities and translate insights into actionable capability-building initiatives
Drive continuous improvement using data and performance signals to refine and iterate on solutions, ensuring sustained impact and relevance
Prepare and present transformation progress, risks, and recommendations to senior leadership and key stakeholders in governance forums and steering committees