Director, AI-Driven Digital Experience

Prologis

Phoenix (AZ)

On-site

USD 149,000 - 205,000

Full time

8 hours ago

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Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

Prologis is seeking a Director of Marketing – Digital Customer Experience to craft and execute AI-first digital customer journeys across web, CMS, DAM, marketing automation, analytics and personalization. You will lead a global strategy, partner with Enterprise AI and IT, and drive measurable business impact through AI-enabled products and experiences.

The role demands strong leadership across Marketing, Technology, Data and AI, with global governance and scalable platform ownership.

Qualifications

10+ years of experience in digital customer experience, digital product management, digital marketing, marketing technology, AI-enabled products, or related field.
Proven leadership of enterprise digital platforms or customer-facing digital products with strategy, roadmaps, outcomes, and change.
Demonstrated experience using AI to transform digital products, experiences, or workflows with production adoption.
Strong knowledge of generative AI, LLMs, RAG, conversational AI, personalization, AI agents, copilots, and responsible AI practices.
Experience translating problems into AI-enabled product opportunities, requirements, experiments, and measurable outcomes.

Responsibilities

Define and lead the global Digital Customer Experience strategy, roadmap, and priorities with AI, automation, data, and intelligent experiences embedded as foundational design principles.
Continuously reimagine customer journeys, experiences, marketing operations, content workflows, search, personalization, analytics, and employee workflows through an AI-first lens.
Identify and prioritize AI opportunities based on value, feasibility, data readiness, risk, effort, adoption, and strategic alignment.
Lead AI-enabled Digital Customer Experience capabilities from discovery through production, adoption, measurement, and improvement.
Drive adoption of generative AI, conversational AI, intelligent search, personalization, automation, analytics, copilots, and agentic workflows with business value.