Director of AI-Driven Digital Experience

Prologis

Denver (CO)

On-site

USD 149,000 - 205,000

Full time

5 days ago

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Benefits offered by this job

Healthcare

Dental Insurance

Vision Insurance

401(k) match

PTO 22 days

Job summary

Prologis is seeking a Director, Marketing – Digital Customer Experience to shape the AI-driven CX strategy across global digital platforms, including web, CMS, and marketing automation. You will own vision, roadmaps, and measurable outcomes, partnering across Marketing, Tech, Data, and AI teams to deliver human-centered digital experiences.

You will guide AI-first capabilities, optimize journeys, and drive adoption through experimentation, analytics, and governance, while leading a

Qualifications

10+ years of experience in digital customer experience, digital product management or related field.
Proven leadership of enterprise digital platforms or customer-facing digital products.
Experience using AI to transform digital products and marketing workflows.
Strong knowledge of generative AI, LLMs, conversational AI, and personalized experiences.
Ability to translate business problems into AI-enabled product opportunities.

Responsibilities

Define and lead global Digital Customer Experience strategy, roadmap, and priorities with AI, automation, data.
Continuously reimagine customer journeys and marketing operations through an AI-first lens.
Lead AI-enabled capabilities from discovery to production and adoption measurement.
Partner with Enterprise AI, IT, Security, Data, Privacy, and Governance teams on scalable, secure solutions.
Drive modernization of web and digital experience ecosystems and improve accessibility and performance.