Director of AI-Driven Digital Customer Experience

Prologis; Denver (CO); On-site; USD 180,000 - 240,000; Full time

Job summary

Prologis is seeking a Director of Marketing - Digital Customer Experience to lead the global digital customer experience ecosystem with an AI-first transformation mindset. The role sits at the intersection of Marketing, Customer Experience, Technology, Data, and AI, translating priorities into scalable digital capabilities.

The Director will own the vision and roadmap across digital experience platforms, including web, CMS, search, DAM, marketing automation, analytics, personalization, and

Responsibilities

• Define and lead the global Digital Customer Experience strategy with AI-enabled design.
• Reimagine journeys, marketing ops, and content flows with AI-first lens.
• Assess and prioritize AI opportunities across Digital Customer Experience.
• Lead AI-enabled capabilities from discovery to production and measurement.
• Drive adoption of generative and conversational AI to create value.
• Identify AI copilots within CX and marketing, define requirements, partner with AI/engineering.
• Manage platforms as products with roadmaps and stakeholder feedback.
• Modernize web and digital ecosystem for scalability and localization.
• Oversee CMS/DXP, DAM, marketing automation, analytics, tagging, and integrations.
• Use data and AI analytics to improve journeys and decisions.
• Partner to ensure scalable, secure, governed AI solutions.
• Shape enterprise AI patterns with reusable Digital CX capabilities.
• Collaborate with IT and vendor teams on AI platforms and integration patterns.
• Lead vendor/partner relationships.

Skills

AI strategy

Leadership

Digital marketing

Strategy development

Cross-functional

Job description

Prologis is seeking a Director of Marketing - Digital Customer Experience to lead the global digital customer experience ecosystem with an AI-first transformation mindset. The role sits at the intersection of Marketing, Customer Experience, Technology, Data, and AI, translating priorities into scalable digital capabilities.

The Director will own the vision and roadmap across digital experience platforms, including web, CMS, search, DAM, marketing automation, analytics, personalization, and