Director, Account Management

3 Little Birds Interactive; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A global mobile advertising partner seeks a Senior Advertiser Account Manager in California to manage a portfolio of blue-chip clients. This role involves optimizing mobile affiliate programs and understanding financial metrics. Required qualifications include at least two years in online marketing, three years in account management, and proficiency in English. Strong organizational and communication skills are essential. This position focuses on building strong client relationships and maximizing account revenue.

Qualifications

• Minimum two years experience in online marketing or online affiliate marketing.
• Minimum three years experience in account management/client service.
• Proficiency in written and verbal English is mandatory.

Responsibilities

• Retain and develop advertiser client portfolio by optimizing mobile affiliate programs.
• Manage a portfolio around $1 million per month, ensuring financial understanding.
• Act as an advocate for each campaign and promote to publisher Account Managers.

Skills

Online marketing experience

Client relationship management

Presentation skills

Organizational skills

Communication skills

Job description

Our Client is a trusted global partner in performance-based mobile advertising and monetization. Reaching 200 million consumers each month, they work with some of the largest consumer and mobile brands – Zynga, DeNA, King.com, NQ Mobile, Qihoo360, Alibaba, Kayak, Zalando and HRS. The company’s highly efficient in-house tech platform, tracking tools and dedicated team of mobile marketing experts is used by more than 500 advertisers worldwide, plus the world’s most influential publishers. They are headquartered in Paris, France with local offices worldwide.

Job Description

The company is looking for an experienced Senior Advertiser Account Manager to proactively retain and develop the client portfolio and increase account revenues. You will be responsible for a wide portfolio of blue-chip clients and manage your portfolio as though you are managing your own business. You will be the link between the client and their publisher network, therein being the most important advocate for your specific advertisers’ campaigns within a vast network.

Duties

• Retain and develop your portfolio of advertiser clients by optimizing their mobile affiliate programs across a wide selection of traffic options and inventory of publishers business models
• Manage a portfolio of clients around 1 million dollars per month ensuring you have an in-depth understanding of the financial status of your portfolio including individual value, billing and contract renewal
• Become an advocate for each campaign you manage, utilizing strong persuasive selling skills to internally promote your campaigns to the publisher Account Managers.
• Establish and maintain strong client (advertisers and publisher advertisers) relationships through regular close contact, which will include regular face-to-face meetings, telephone and email communication.
• Effectively interact with other departments including the sales team when handling campaign start ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover
• You will also interact closely with the technical team, the Account Executives and the other Account Managers to gather, monitor and analyze performance data and ongoing strategy on a monthly basis throughout the length of the campaign
• Produce weekly, monthly and quarterly status reports for each client and establish individual requirements whereby each client receives a bespoke service
• Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business development manager
• Actively seek to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell to targets
• Respond to requests from the Account Director in an efficient and timely manner

Qualifications

• Two years min. experience in online marketing / online affiliate marketing
• Three years min. experience in account management/ client service.
• Proficiency level in written and verbal English is mandatory.
• Proficiency in and another language (German, Scandinavian, Asian) is a strong plus
• International experience is mandatory
• Experience in managing accounts and relationships for multiple clients
• Experience in presenting to clients at a mid-management level
• Good working knowledge of Microsoft Excel
• Understanding of what it takes to maintain and develop the most productive client relationships
• Must be comfortable working towards defined Key Performance Indicators (KPI’s)
• Must be aggressive in communication and comfortable making your voice heard across multiple office locations and timezones.
• Must be able to quickly understand the client, products and industry
• Beyond an initial training period, must be able think and act independently
• Excellent organizational and time management skills
• Ability to lead a project using own initiative and working as part of a team
• Ability to identify and convert new business opportunities
• Excellent communication skills, strong listening and questioning skills
• Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to analyze results, identify and explain any variance from targets
• Ability to cope with conflicting demands and prioritize tasks
• A positive attitude when dealing with people
• Strong understanding of the importance of personal development and ability to work toward achieving agreed actions
• Share knowledge of campaign success and proactively look to develop procedures to improve efficiency

Additional Information

All your information will be kept confidential according to EEO guidelines.