Agency Account Manager

Tradedoubler; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A global marketing network is looking for an Agency Account Manager in Miami, Florida to manage relationships with agencies and clients across North America. The role requires excellent account management skills to increase revenue and deliver client satisfaction. You will conduct regular business reviews, monitor accounts, and implement new strategies for performance improvement. Candidates should have a Bachelor's degree in digital marketing or a related field and 1-2 years of affiliate marketing experience. Strong analytical and relationship-building skills are essential for success in this role.

Qualifications

• At least 1–2 years of affiliate marketing experience.
• Experience in account management with a portfolio of clients.
• Confidence and communication skills with proven presentation abilities.

Responsibilities

• Manage a selection of agencies and clients in North America.
• Perform quarterly business reviews and develop strong relationships.
• Monitor all programs and take proactive action if needed.

Skills

Strong analytical skills

Excellent relationship-building skills

Negotiation skills

Commercial awareness

Problem-solving skills

Education

Bachelor's Degree in digital marketing or a related field

Tools

Microsoft Excel

Microsoft PowerPoint

CRM systems

Job description

Role Overview

As Agency Account Manager you are responsible for managing a selection of agencies and clients in North America. You will retain our clients by delivering an excellent level of account management, increasing revenue and gross profit, and growing their accounts by connecting them to all relevant and market‑leading affiliates. Commercial awareness, negotiation skills, and the ability to identify and drive business development opportunities are key skills for this role.

Main Responsibilities

• Act as agency‑level contact on accounts – perform quarterly business reviews and develop strong relationships.
• Create a forecast and development plan for each allocated account on a yearly and quarterly basis.
• Closely monitor all programs across allocated accounts daily and take proactive action if accounts are under‑delivering.
• Implement and optimise new publishers recruited by the partnership development team across key allocated accounts.
• Build a strong relationship with key contacts on allocated programmes by maintaining regular telephone and face‑to‑face contact.
• Manage promotions and daily activity on allocated accounts.
• Provide regular feedback on client satisfaction.
• Understand and plan according to the business objectives of each client in the portfolio.
• Adapt our products to client tracking capabilities and opportunities.
• Report on client KPIs and make recommendations for growth.
• Ensure that all client details, actions and administration are updated in our CRM system.
• Manage account receivables and follow up when payments are late.

Professional Requirements

• Bachelor’s Degree in digital marketing or a related field.
• At least 1–2 years of affiliate marketing experience – strong ability to learn quickly and adapt to new challenges.
• Strong analytical skills, strategic thinking, and the ability to translate statistics into insight and action.
• Extensive successful account‑management experience and experience coordinating and managing a portfolio of clients.
• Excellent relationship‑building and team collaboration skills with publishers and clients.
• Demonstrable influencing skills and commercial awareness.
• Strong grasp of Microsoft applications: Excel, PowerPoint, Word, Outlook and CRM.

Personal Requirements

• Confidence, communication skills with proven oral and written presentation skills.
• Positive outlook, proven ability to handle pressure.
• Great teamwork with strong organisational and multi‑tasking skills.
• Solutions orientation with strong problem‑solving skills.
• Shows passion for what they do.
• Adds value and does things well.
• Leads by example.
• Proactive.
• Professional.

Your profile

You’re a results‑driven professional with strong commercial awareness, prepared to embrace our values: "Make it Happen, Stay Curious, & Achieve Together".

You have excellent communication, presentation and interpersonal skills, can handle pressure, and are passionate about marketing. You are confident, willing to learn and to grow within our organisation, retain information quickly, and come up with solutions in a timely manner when facing challenges. You are proactive, have strong analytical skills, and enjoy building relationships while planning strategies to support agencies and clients to improve their performance.

At Tradedoubler we all work as one team, so you will be ready to work as a team player, adding value to our business.

Key Performance Indicators

• Overall revenue and gross profit generated by allocated affiliate programmes.
• New business revenue generated by your team (advertiser and publisher).
• Cross‑selling of TD products.
• Implementation and launch of key new affiliate programmes.

About Us

Tradedoubler is a global partner marketing network that has been facilitating connections between result‑driven brands and publishers worldwide for more than 25 years. We operate in 90+ markets across the globe and house over 2,000 brands and 180,000 publishers in our network. Our awesome teams are located across our 15 offices in Europe and Australia.

In addition to Tradedoubler's core Partner Marketing business, we offer digital marketing solutions across the entire customer journey, including App marketing (Appiness), influencer marketing (Metapic), lead generation campaigns (Leadslab), and SaaS solutions (Grow by Tradedoubler).

Tradedoubler was founded in 1999 in Stockholm, Sweden by Martin Lorentzon & Felix Hägnö, and has been listed on the Stockholm Stock Exchange since 2005.

One of our strong beliefs at Tradedoubler is that our success stems from adhering to our core values: Make it Happen, Stay Curious, & Achieve Together.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Customer Service

Industry

• Software Development