Director of Account Management

3 Little Birds Interactive; San Francisco (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A performance marketing agency is seeking an experienced Senior Advertiser Account Manager in San Francisco. This role involves managing a portfolio of blue-chip clients, optimizing their mobile affiliate programs, and developing strong client relationships. Candidates should have at least three years of account management experience, a solid background in online marketing, and proficiency in English. The position prioritizes client retention while ensuring campaign success through effective coordination with internal teams.

Qualifications

• Two years min. experience in online marketing.
• Three years min. experience in account management.
• Proficiency in written and verbal English is mandatory.
• International experience is mandatory.
• Strong understanding of client relationship management.

Responsibilities

• Proactively retain and develop the client portfolio.
• Manage a portfolio of clients worth around 1 million dollars per month.
• Establish and maintain strong client relationships.
• Produce weekly and monthly status reports for clients.

Skills

Online marketing / online affiliate marketing experience

Account management / client service experience

Proficiency in written and verbal English

Communication skills

Organizational skills

Ability to manage customer relationships

Experience in presenting to clients

Time management skills

Tools

Microsoft Excel

Job description

Our Client is a trusted global partner in performance-based mobile advertising and monetization. Reaching 200 million consumers each month, they work with some of the largest consumer and mobile brands – Zynga, DeNA, King.com, NQ Mobile, Qihoo360, Alibaba, Kayak, Zalando and HRS. The company’s highly efficient in-house tech platform, tracking tools and dedicated team of mobile marketing experts is used by more than 500 advertisers worldwide, plus the world’s most influential publishers. They are headquartered in Paris, France with local offices worldwide.

Job Description

The company is looking for an experienced Senior Advertiser Account Manager to proactively retain and develop the client portfolio and increase account revenues. You will be responsible for a wide portfolio of blue-chip clients and manage your portfolio as though you are managing your own business. You will be the link between the client and their publisher network, therein being the most important advocate for your specific advertisers’ campaigns within a vast network.

Duties:

Retain and develop your portfolio of advertiser clients by optimizing their mobile affiliate programs across a wide selection of traffic options and inventory of publishers business models

Manage a portfolio of clients around 1 million dollars per month ensuring you have an in-depth understanding of the financial status of your portfolio including individual value, billing and contract renewal

Become an advocate for each campaign you manage, utilizing strong persuasive selling skills to internally promote your campaigns to the publisher Account Managers.

Establish and maintain strong client (advertisers and publisher advertisers) relationships through regular close contact, which will include regular face-to-face meetings, telephone and email communication.

Effectively interact with other departments including the sales team when handling campaign start ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover

You will also interact closely with the technical team, the Account Executives and the other Account Managers to gather, monitor and analyze performance data and ongoing strategy on a monthly basis throughout the length of the campaign

Produce weekly, monthly and quarterly status reports for each client and establish individual requirements whereby each client receives a bespoke service

Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business development manager

Actively seek to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell to targets

Respond to requests from the Account Director in an efficient and timely manner

Qualifications

Two years min. experience in online marketing / online affiliate marketing

Three years min. experience in account management/ client service.

Proficiency level in written and verbal English is mandatory.

Proficiency in and another language (German, Scandinavian, Asian) is a strong plus

International experience is mandatory

Experience in managing accounts and relationships for multiple clients

Experience in presenting to clients at a mid-management level

Good working knowledge of Microsoft Excel

Understanding of what it takes to maintain and develop the most productive client relationships

Must be comfortable working towards defined Key Performance Indicators (KPI’s)

Must be aggressive in communication and comfortable making your voice heard across multiple office locations and timezones.

Must be able to quickly understand the client, products and industry

Beyond an initial training period, must be able think and act independently

Excellent organizational and time management skills

Ability to lead a project using own initiative and working as part of a team

Ability to identify and convert new business opportunities

Excellent communication skills, strong listening and questioning skills

Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations

Ability to analyze results, identify and explain any variance from targets

Ability to cope with conflicting demands and prioritize tasks

A positive attitude when dealing with people

Strong understanding of the importance of personal development and ability to work toward achieving agreed actions

Share knowledge of campaign success and proactively look to develop procedures to improve efficiency

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location