Direct-To-Home- Full Time Installation Technician - Cypress, TX

NRG Energy; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading smart home provider as a Direct-to-Home Smart Home Pro. You'll deliver expert installation and services, ensuring customer satisfaction and safety. With unlimited commission potential, you'll manage technology installations and create solutions for smarter homes. Ideal candidates possess strong customer service skills and a willingness to learn about smart home technologies.

Qualifications

• Exceptional customer service skills required.
• Sales and/or field services experience is helpful.

Responsibilities

• Provide expert installation and services for smart home technology.
• Manage inventory and assets with a business owner mentality.
• Control income by identifying opportunities for additional sales.

Skills

Customer Service

Sales

Technical Skills

Job description

Welcome to the intersection of energy and home services

At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home provider in the United States, dedicated to redefining the home experience with intelligent products and services. We aim to proactively protect and keep our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Role: Direct-to-Home Smart Home Pros

Provide expert installation and services while delivering the highest level of customer service. Customers rely on you to act with honesty and integrity, offering peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot advanced smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Perform routine maintenance and inventory of company products and equipment.
7. Explain and demonstrate system capabilities and operational instructions to customers.
8. Control your income by identifying opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we’re looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful (background in construction, electrical work, or other technical fields is a plus but not required).
• A team player who can also work independently.
• Willingness to undergo a criminal background check.
• Valid driver’s license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for extended periods.
• Commitment to safety, including completing safety analyses for each work site.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic drug testing, including random, post-accident, and reasonable suspicion testing, as permitted by law and applicable agreements. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.