Direct-To-Home- Full Time Installation Technician (Milwaukee, WI)

NRG Energy; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in energy and home services seeks dedicated Smart Home Pros. In this role, you'll deliver expert installation and customer service for cutting-edge smart home technology, ensuring peace of mind for customers. You will have the opportunity to earn through a commission plan while becoming an expert in smart home solutions. This innovative company values integrity and teamwork, offering a chance to thrive in a supportive environment. If you are passionate about technology and customer satisfaction, this position is perfect for you.

Qualifications

• Sales experience and customer service skills are essential.
• Technical background in construction or electrical work is a plus.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Provide exceptional customer service and manage inventory.

Skills

Exceptional customer service skills

Sales experience

Field services experience

Technical background (construction, electrician)

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we’re looking for:

1. Exceptional customer service skills.
2. Sales experience and/or field services experience is helpful (Experience as a construction worker, electrician, or other technical background is helpful but not required).
3. Someone who thrives in a team environment and can also be trusted to work independently.
4. Willingness to submit to a criminal background check.
5. Current valid driver’s license and reliable transportation.

Physical demands of the job:

1. Lift and carry up to 45 lbs.
2. Climb ladders up to 14’.
3. Work in attics and other limited-space areas.
4. Bend, kneel, crouch, and stand for long periods.
5. Safety culture is strong at Vivint, and our team members complete a safety analysis of every work site.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.