Installation Technician, Summer (Chattanooga, TN)

Vivint; Tennessee; Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking Direct-to-Home Smart Home Pros to join their dynamic team. This seasonal position offers the chance to work with cutting-edge smart home technology while providing exceptional customer service. You will be responsible for installing and troubleshooting smart home devices, managing inventory, and creating solutions that simplify customers' lives. With a focus on safety and integrity, this role allows you to thrive in a fast-paced environment while enjoying unlimited commission potential. If you're ready to make a difference and embrace a connected future, this opportunity is for you.

Qualifications

• Exceptional customer service skills are essential.
• Sales or field services experience is a plus.

Responsibilities

• Provide expert installation and service for smart home technology.
• Manage inventory and assets with a business owner mentality.

Skills

Customer Service Skills

Sales Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

Provide expert-level installation and service while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

This position is seasonal, starting summer 2025. It requires 100% travel and may involve temporary relocation throughout the summer season.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds like construction or electrical work are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Adhere to a strong safety culture, including completing safety analyses for each work site.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic drug testing as permitted by law. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf