Direct-To-Home- Full Time Installation Technician - Houston, TX

NRG Energy; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading smart home company to provide expert installation and services. As a Smart Home Pro, you'll enhance customer experiences with intelligent products while enjoying a commission plan. We're looking for individuals with exceptional customer service skills and a willingness to learn.

Qualifications

• Exceptional customer service skills required.
• Sales and/or field services experience is helpful.

Responsibilities

• Install, service, and troubleshoot smart home technology.
• Manage inventory and assets with a business owner mentality.
• Explain system capabilities to customers.

Skills

Customer Service

Sales

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer solutions they have been seeking — peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain system capabilities and operational instructions to customers.
8. Control your own income by offering opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we’re looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds such as construction or electrical work are beneficial but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver’s license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and confined spaces.
• Bend, kneel, crouch, and stand for extended periods.
• Complete a safety analysis of every work site as part of our strong safety culture.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic, random drug testing, as well as post-accident and reasonable suspicion testing, in accordance with laws and applicable agreements. We are an Equal Opportunity Employer, supporting protected veteran status and disabilities. Salary and level may be adjusted based on experience and skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.