Direct-To-Home- Full Time Installation Technician - Humble, TX

NRG Energy; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining home experiences through smart technology. As part of the Smart Home team, you will provide expert installation services while ensuring the highest quality of customer care. This role offers the chance to manage your income through commissions and develop expertise in cutting-edge smart home products. If you are passionate about technology and customer service, this is an exciting opportunity to make a difference in people's lives and help create smarter, safer homes.

Qualifications

• Exceptional customer service skills are essential.
• Sales experience or technical background is a plus.

Responsibilities

• Install and troubleshoot smart home technology.
• Manage inventory and provide customer solutions.

Skills

Customer Service Skills

Sales Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Direct-to-Home Smart Home Pros provide expert-level installation and services, while delivering the highest caliber of customer service. Customers rely on you to act with honesty and integrity as you offer solutions they seek — peace of mind.

What you’ll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology by training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers’ lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to various customers.
8. Control your own income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we’re looking for:

• Exceptional customer service skills.
• Sales experience and/or field services experience is helpful. (Experience as a construction worker, electrician, or other technical background is helpful but not required.)
• Someone who thrives in a team environment and can also be trusted to work independently.
• Willingness to submit to a criminal background check.
• Current valid driver’s license and reliable transportation.

Physical demands of the job:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14’.
• Work in attics and other limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Our team members complete a safety analysis of every work site, emphasizing a strong safety culture.

NRG Energy is committed to a drug- and alcohol-free workplace. Employees are subject to periodic random drug testing, post-accident, and reasonable suspicion testing, as permitted by law and applicable agreements. We are an Equal Opportunity Employer, AA/M/F/Protected Veteran Status/Disability. Salary and level may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Official description on file with Talent.