Installation Technician, Summer(Dallas/Fort Worth, TX)

Vivint; Dallas (TX); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals for the role of Direct-to-Home Smart Home Pros. This seasonal position emphasizes expert-level installation and customer service, ensuring customers feel connected and secure in their homes. With a focus on smart home technology, you'll receive comprehensive training and enjoy a commission-based pay structure. The role requires 100% travel and the ability to adapt to various environments, making it ideal for those who thrive on flexibility and teamwork. Join a forward-thinking company committed to innovation and customer satisfaction, and help redefine the home experience.

Qualifications

• Exceptional customer service skills required.
• Sales and field service experience is helpful.

Responsibilities

• Install and troubleshoot smart home technology in customer homes.
• Manage inventory and assets with a business owner mentality.
• Explain system capabilities to customers.

Skills

Customer Service Skills

Sales Experience

Field Service Experience

Technical Background (Construction/Electrical)

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to their homes, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

This role involves providing expert-level installation and services while delivering the highest level of customer service. Customers will rely on you to act with honesty and integrity, offering peace of mind.

This position is seasonal, starting summer 2025, and requires 100% travel, with potential temporary relocation throughout the summer.

What you'll do:

1. Earn piece-rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain system capabilities and operational instructions to customers.
8. Control your income by offering opportunities for customers to purchase additional products and services.
9. Leverage service and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field service experience is helpful; technical backgrounds like construction or electrical work are a plus but not required.
• Ability to work well in a team and independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for extended periods.
• Adhere to a strong safety culture, including site safety analysis.

NRG Energy is committed to a drug- and alcohol-free workplace, with periodic testing as permitted by law. We are an equal opportunity employer, and employment is subject to applicable laws and regulations.