Installation Technician, Summer (Jacksonville, FL)

Vivint; Orlando (FL); Remote; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining home experiences with smart technology. As a Direct-to-Home Smart Home Pro, you will provide expert installation and services while ensuring the highest level of customer satisfaction. This seasonal role requires 100% travel and offers unlimited commission potential, allowing you to control your income. With a focus on creating safer and more sustainable homes, you will thrive in a dynamic environment where your skills will shine. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Exceptional customer service skills are essential.
• Sales and/or field services experience is helpful.

Responsibilities

• Provide expert-level installation and services to customers.
• Manage inventory and assets with a business owner mentality.
• Install and troubleshoot smart home technology in customer homes.

Skills

Customer Service Skills

Sales Experience

Field Services Experience

Technical Background

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

Position: Direct-to-Home Smart Home Pros

Provide expert-level installation and services while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for - peace of mind.

This position is seasonal and starts summer 2025. It requires 100% travel and may necessitate temporary relocation throughout the summer season.

What you'll do:

1. Earn piece rate pay and enjoy an unlimited commission plan.
2. Become an expert on smart home technology through training on industry-leading products.
3. Manage inventory and assets with a business owner mentality.
4. Install, service, and troubleshoot cutting-edge smart home technology in customer homes.
5. Create solutions to protect and simplify customers' lives.
6. Conduct routine maintenance and inventory of company products and equipment.
7. Explain and provide detailed system capabilities and operational instructions to customers.
8. Control your income by providing opportunities for customers to purchase additional products and services.
9. Leverage services and installation appointments into leads and revenue.

What we're looking for:

• Exceptional customer service skills.
• Sales and/or field services experience is helpful. Technical backgrounds like construction or electrical work are a plus but not required.
• Ability to thrive in a team environment and work independently.
• Willingness to submit to a criminal background check.
• Valid driver's license and reliable transportation.

Physical demands:

• Lift and carry up to 45 lbs.
• Climb ladders up to 14 feet.
• Work in attics and limited-space areas.
• Bend, kneel, crouch, and stand for long periods.
• Adherence to safety protocols, including safety analysis of work sites.

NRG Energy is committed to a drug-free workplace. Employees are subject to periodic drug testing. We are an Equal Opportunity Employer, supporting protected veterans and individuals with disabilities. Salary levels may be adjusted based on experience or skills.

EEO is the Law Poster: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf