Direct-to-Consumer CS Lead | Training & Ops Coach

Arsenault; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(K) plan with matching contributions

Creative work environment

Inclusive workplace culture

Job summary

A vibrant consumer goods company in Chicago is seeking a Lead Customer Service Specialist to enhance their direct-to-consumer service. In this role, you will manage workflows, train teams, resolve customer issues, and analyze service levels to drive improvements. With a focus on communication and problem-solving, you will ensure high-quality customer interactions while thriving in a dynamic environment. The company provides a competitive compensation package, including benefits and a creative workplace culture that values individuality and diversity.

Qualifications

• 5+ years of customer service or customer-facing experience preferably in the consumer goods industry.
• Strong ability to identify business issues and resolve them.
• Thorough understanding of customer service best practices.

Responsibilities

• Resolve product or service problems by clarifying customer complaints.
• Train new team members in policies and procedures.
• Analyze statistics to improve customer service policies.

Skills

Customer service experience

Problem-solving

Communication skills

Project management

Attention to detail

Job description

A vibrant consumer goods company in Chicago is seeking a Lead Customer Service Specialist to enhance their direct-to-consumer service. In this role, you will manage workflows, train teams, resolve customer issues, and analyze service levels to drive improvements. With a focus on communication and problem-solving, you will ensure high-quality customer interactions while thriving in a dynamic environment. The company provides a competitive compensation package, including benefits and a creative workplace culture that values individuality and diversity.