Customer Experience Leader & Front-End Coach

The TJX Companies, Inc.; Mount Prospect (IL); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Associate discount

401(k) contribution

Child care discounts

Pet insurance

Job summary

A leading retail company is seeking a Customer Experience Coordinator in Mount Prospect, IL. This role involves leading a team to ensure excellent customer service and training Associates on best practices. The ideal candidate will have prior retail and leadership experience, be a strong communicator, and be available to work flexible hours including nights and weekends. A competitive hourly pay range of $16.00 to $16.50 is offered.

Qualifications

• 1 year retail experience and 6 months leadership experience required.
• Available to work flexible hours, including nights and weekends.
• Capable of responding to changes in direction or unexpected situations.

Responsibilities

• Promote excellent customer experience and lead a team.
• Train and mentor Associates on customer experience.
• Address customer concerns and facilitate a positive environment.

Skills

Strong communication skills

Organizational skills

Team player

Multi-tasking

Job description

A leading retail company is seeking a Customer Experience Coordinator in Mount Prospect, IL. This role involves leading a team to ensure excellent customer service and training Associates on best practices. The ideal candidate will have prior retail and leadership experience, be a strong communicator, and be available to work flexible hours including nights and weekends. A competitive hourly pay range of $16.00 to $16.50 is offered.