Remote Customer Service & Training Coordinator

Great Books Foundation; Chicago (IL); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off for vacation and sick leave

Job summary

A nonprofit educational organization based in Chicago seeks a Customer Service and Training Representative to support customers, including schools and parents. The role involves coordinating professional learning programs, responding to inquiries, and managing e-commerce orders. Ideal candidates have a Bachelor's degree, 2–3 years of customer service experience, and strong communication skills. The position is primarily remote with occasional in-office meetings in Chicago, offering a supportive work environment and competitive benefits.

Qualifications

• Bachelor's degree is strongly preferred.
• 2 – 3 years of customer service experience.
• Experience managing events remotely is a plus.

Responsibilities

• Coordinate the scheduling and delivery of Professional Learning programs.
• Communicate with customers to schedule and confirm courses.
• Maintain timelines for pre-training activities and documentation.

Skills

Communication skills

Strong organizational skills

Attention to detail

Customer relationship management (CRM)

Event management

Education

Bachelor's degree

Tools

HubSpot CRM

Sage Intacct

Google Workspace

Job description

A nonprofit educational organization based in Chicago seeks a Customer Service and Training Representative to support customers, including schools and parents. The role involves coordinating professional learning programs, responding to inquiries, and managing e-commerce orders. Ideal candidates have a Bachelor's degree, 2–3 years of customer service experience, and strong communication skills. The position is primarily remote with occasional in-office meetings in Chicago, offering a supportive work environment and competitive benefits.