Ecommerce Solutions Lead & Training Specialist

Donatech Corporation; Glenview (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Donatech Corporation, located in Glenview, Illinois, is looking for a Help Desk/Customer Care Specialist responsible for supporting digital tools and managing implementations. You will lead training, troubleshoot issues, and ensure customer satisfaction through various communication methods. Ideal candidates will possess excellent communication and problem-solving skills. Experience in a customer support role and familiarity with eCommerce are preferred.

Qualifications

• Experience as a Help Desk/Customer Care Specialist or similar role.
• Familiarity with the eCommerce industry is a plus.
• Ability to quickly diagnose and resolve technical issues.

Responsibilities

• Support a select group of digital tools and solutions.
• Lead demonstrations and training for digital technology.
• Track open issues for quick responses.
• Monitor customer complaints on social media.

Skills

Help Desk/Customer Care experience

Excellent communication skills

Problem-solving skills

Multi-tasking abilities

Detail-oriented

Teamwork and leadership skills

Interpersonal skills

Tools

Help desk software

Remote support tools

Job description

Donatech Corporation, located in Glenview, Illinois, is looking for a Help Desk/Customer Care Specialist responsible for supporting digital tools and managing implementations. You will lead training, troubleshoot issues, and ensure customer satisfaction through various communication methods. Ideal candidates will possess excellent communication and problem-solving skills. Experience in a customer support role and familiarity with eCommerce are preferred.